- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
I have no idea why the sales tax isn't added to online orders. I've never had an issue with sales tax at the POS level. No matter what I do in tax settings it will not show up. One order went through without tax & I can't have any more orders go through like that.
Example:
Thanks!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hey @craftedco!
Sorry to hear that you're having trouble with your online order taxes.
I took a screenshot of my online shop's sales tax settings and it's below:
As you can see under "Order level tax settings", there is a toggle for "taxes are included in item prices" - does your settings have a checkmark there? Could you copy and paste a screenshot of your tax settings in a reply (tag me by typing "@" before my username) so I can see if your setting are correct? Definitely don't want you to have another order where taxes aren't being added!
It is also worth noting that I can have order level taxes set at whatever percent, but if there are individual items that don't need to be taxed, I can mark them as tax exempt on the actual item's page.
Hope that helps!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report