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Online Sales Tax

I have no idea why the sales tax isn't added to online orders. I've never had an issue with sales tax at the POS level. No matter what I do in tax settings it will not show up. One order went through without tax & I can't have any more orders go through like that.

 

Example:

Subtotal
$24.00
Taxes included in item price (ON)
$2.76
Shipping
$10.00
Order total
$34.00
 
 
Order total should be $36.76. Why does it say "taxes included in item price"?

 

Thanks!

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Super Seller

Hey @craftedco!

 

Sorry to hear that you're having trouble with your online order taxes. 

 

I took a screenshot of my online shop's sales tax settings and it's below:

lenjobakes_0-1651538675590.png

 

As you can see under "Order level tax settings", there is a toggle for "taxes are included in item prices" - does your settings have a checkmark there? Could you copy and paste a screenshot of your tax settings in a reply (tag me by typing "@" before my username) so I can see if your setting are correct? Definitely don't want you to have another order where taxes aren't being added!

It is also worth noting that I can have order level taxes set at whatever percent, but if there are individual items that don't need to be taxed, I can mark them as tax exempt on the actual item's page.

Hope that helps!

Lenore
LenJo Bakes in Kitchener, ON
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