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Admin

Restaurants Revitalization Fund: Common Questions & Answers

Hi Food and Beverage Sellers! 

 

Square will start enabling applications for the Restaurants Revitalization Fund (RRF) today Monday, May 3rd at 12:00 PM EST. This plan includes a $28.6 billion fund for awards to eligible businesses, administered by the SBA. Square is working with the SBA to help business owners apply for an award if they are eligible. If you meet the program requirements, you can submit your application through your Square Dashboard or through the SBA Portal. If you are eligible to apply through Square, we will pre-fill your application with information you have on your Square account.

 

I encourage you all to take a look at the Live Q&A: Restaurant Revitalization Fund for Square Food and Beverage Sellers for common questions and answers. I’ve also included an overview of the Live Q&A below:

 

When can you apply:

  • Applications start on Monday 5/3 at 12:00 p.m EST / 9:00 a.m. PST.
  • The SBA has a registration window open on Friday 4/30, but if you plan to apply through Square you do not need to register with the SBA. 

 

Who can apply through Square:

  • To determine if you are an eligible business type, you’ll need to visit SBA’s website (sba.gov/restaurants).
  • If you processed with Square in 2019 and 2020 (Table 1 or 2 in the RRF application), you can apply through Square’s dashboard or the SBA. If you used multiple POS providers during that period or had supplemental income e.g. from online ordering apps, you can still apply with Square. You’ll be able to add supplementary income information — but the SBA may require you to provide additional documentation before you e-sign your application.
  • If you began processing with Square in 2020 or 2021 (Table 3 in the RRF application), then you will need to apply through the SBA. You can get useful information from your Square account to include in your application — to learn how, please take a look at our Support Center.

 

Why you should or should not apply with Square

  • If you apply through Square can save time completing and submitting your application with pre filled data from your Square account.
  • Submitting through Square can help you get your application in front of the SBA quickly — before the RRF funds run out.
  • Square will enable you to add supplemental revenue information in your application for either Table 1 or Table 2 applicant. However, if you are a Table 3 applicant, you will need to apply via SBA because Square will not let you upload supporting documentation for eligible expenses. 

 

How can you apply with Square:

  • If you are eligible to apply through Square, you’ll need to log in to your dashboard when the application window opens, using the owner’s login. From there, you’ll find a specific RRF module from where you can start your application.
  • Square will have pre-filled your application with the information we know about your business. That said, there is information we do not have access to. To complete your application as fast as possible we recommend to have the following information handy:
    • The date (day, month, and year) you began operations.
    • How many months you operate in every location. This is especially important if you operate a seasonal business. 
    • Any additional income you may have earned in 2019 and 2020 that was not processed through Square. Ideally you are tracking this income by location. If this information is not available feel free to distribute this across locations ensuring the total revenue by location (through Square and other sources)stays under $5M.
    • Your PPP loan information — especially if you did not process these loans with Square.
  • After submitting your award application through your Square Dashboard, you’ll need to eSign your application. Here’s how it works:
    • Open an email from Square with the title “Your RRF award application is not yet complete.” Follow the link in the email to visit the SBA portal.
    • If you see a page with the title “Third Party Signup,” you are in the right spot. Enter the text you see in the grey pixelated image in the appropriate field and click Complete Sign Up.
    • You’ll then receive an email from SBA with the title “SBA Restaurant Revitalization Fund - Password Reset E-mail.” Click the link included in the email to reset your password.
    • Once you complete your password reset, scroll to the bottom of the page and click Sign and Submit Application to sign your application via DocuSign.
    • The SBA may also require additional documentation for your application if you indicated revenue outside of Square. From the SBA portal, you will be able to upload supporting documentation to the Additional Info Needed section if required by the SBA.

 

How can you get help if you have more questions?

  • If you have more granular questions about the application process, eligibility, or awards, please reach out to the designated SBA helpline (844-279-8898) or the SBA district office. Applicants can call this number for multilingual application or program support.
  • Reach out to your SBA District Office: Applicants can reach out to their local District Office for tailored regional SBA support.

 

Note: You will be able to apply through Square if we have available processing data for at least a portion of 2019 and 2020 available through your Square account. If you are able to apply through Square, you will see a module on your online Square Dashboard prompting you to begin the application. If you apply through Square you do not need to register through the SBA portal. If you began processing with Square in either 2020 or 2021, we recommend that you apply through the SBA Portal. Square will not be able to support these applications and you will not see a module on Dashboard to begin your application.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
Message 1 of 658
53,713 Views
1 Best Answer
Admin

Best Answer

Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

View Best Answer >

Message 457 of 658
23,388 Views
657 REPLIES 657

I completed the application through Square on Monday morning. I decided to apply directly through SBA late afternoon after reading so many people were still waiting for the e-signature email. My application went Under Review by Tuesday with SBA. I never did receive the email for signature, but today, Wednesday, I received an email from Square stating, "Unfortunately we were not able to submit your Restaurant Revitalization Fund (RRF) award application through Square. We apologize for the inconvenience. To get your application successfully submitted, you’ll need to visit the SBA portal and fill out an application."

Imagine had I waited for Square. I highly recommend you try with SBA before you get the same email from Square and wasted 3 days. 

 

Message 442 of 658
486 Views

I totally AGREED with you! I done the same thing like you!

Message 443 of 658
138 Views

@Ani_ Its been 26 hours since I filed application via Square. i am still waiting for the confirmation email to complete my application 

Message 444 of 658
1,474 Views
  • if you are missing the email to esign your application 
  • go to restaurants.sba.gov
  • click the “forgot my username” button 
  • enter the email that you have used when applying with square
  • follow the subsequent instructions 
  • a lot of people have recovered their user id with sba this was and have subconsciously signed their application ....
Message 445 of 658
1,060 Views

What should we do if we haven't receive the email with a link to eSign the application? How long should we expect to wait for this email?

Message 446 of 658
1,186 Views

Reach out to the SBA for the user name that Square created for the application. 

you can then reset your password and you should be good to go. 
[Redacted]. 
I selected for the SBA to call back and they called me in about 20 minutes, so quick I almost didnt pick up thinking it was a solicitor. So happy I did.
Message 447 of 658
942 Views

I had to withdraw my application and start over but my dashboard still says finish application. Please advise. 

Message 448 of 658
1,071 Views

@thefarleyexp could you try using a different browser? Let me know how it goes.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
Message 449 of 658
971 Views

Hi Ani....I tried using a different browser but it didn't work. I also cleared my data - that didn't work either. 

Message 450 of 658
949 Views

@thefarleyexp That's strange. I'm not able to reproduce on my side. I'll send you a DM shortly.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
Message 451 of 658
887 Views

Please do. I don't want wait too long to re-do the application again. 

Message 452 of 658
490 Views

Reach out to the SBA for the user name that Square created for the application. 

Square apparently created an SBA account for the application. You need to know what that account is so you 

can then reset your password access the square application on SBA and you should be good to go. 
[Redacted]. 
I selected for the SBA to call back and they called me in about 20 minutes, so quick I almost didnt pick up thinking it was a solicitor. So happy I did.
Message 453 of 658
896 Views

If you get an answer on how to get another application please let me know 

Message 454 of 658
191 Views

Just got off the phone with SBA and they are telling me that the email comes from Square... Hello Square?? Any emails? 

 

Message 455 of 658
1,129 Views
  • if you are missing the email to esign your application 
  • go to restaurants.sba.gov
  • click the “forgot my username” button 
  • enter the email that you have used when applying with square
  • follow the subsequent instructions 
  • a lot of people have recovered their user id with sba this was and have  signed their application ..
Message 456 of 658
974 Views
Admin

Best Answer

Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

View Best Answer >

Message 457 of 658
23,389 Views

Well WTH!!! I never got a email to esign!!! SBA sent me a email saying "when you esigned your application" I NEVER GOT THE EMAIL FROM SQUARE TO ESIGN. Now your latest update doesn't talk about the esign email???

Message 458 of 658
1,231 Views
  • if you are missing the email to esign your application 
  • go to restaurants.sba.gov
  • click the “forgot my username” button 
  • enter the email that you have used when applying with square
  • follow the subsequent instructions 
  • a lot of people have recovered their user id with sba this was and have  signed their application .
Message 459 of 658
1,198 Views

Nope, don't work

Message 460 of 658
1,406 Views

Reach out to the SBA for the user name that Square created for the application. 

Square apparently created an SBA account for the application. You need to know what that account is so you 

can then reset your password access the square application on SBA and you should be good to go. 
[Redacted]. 
 
Message 461 of 658
1,810 Views

Square says they are supposed to sent a email

Message 462 of 658
1,411 Views