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Restaurants Revitalization Fund: Common Questions & Answers

Hi Food and Beverage Sellers! 

 

Square will start enabling applications for the Restaurants Revitalization Fund (RRF) today Monday, May 3rd at 12:00 PM EST. This plan includes a $28.6 billion fund for awards to eligible businesses, administered by the SBA. Square is working with the SBA to help business owners apply for an award if they are eligible. If you meet the program requirements, you can submit your application through your Square Dashboard or through the SBA Portal. If you are eligible to apply through Square, we will pre-fill your application with information you have on your Square account.

 

I encourage you all to take a look at the Live Q&A: Restaurant Revitalization Fund for Square Food and Beverage Sellers for common questions and answers. I’ve also included an overview of the Live Q&A below:

 

When can you apply:

  • Applications start on Monday 5/3 at 12:00 p.m EST / 9:00 a.m. PST.
  • The SBA has a registration window open on Friday 4/30, but if you plan to apply through Square you do not need to register with the SBA. 

 

Who can apply through Square:

  • To determine if you are an eligible business type, you’ll need to visit SBA’s website (sba.gov/restaurants).
  • If you processed with Square in 2019 and 2020 (Table 1 or 2 in the RRF application), you can apply through Square’s dashboard or the SBA. If you used multiple POS providers during that period or had supplemental income e.g. from online ordering apps, you can still apply with Square. You’ll be able to add supplementary income information — but the SBA may require you to provide additional documentation before you e-sign your application.
  • If you began processing with Square in 2020 or 2021 (Table 3 in the RRF application), then you will need to apply through the SBA. You can get useful information from your Square account to include in your application — to learn how, please take a look at our Support Center.

 

Why you should or should not apply with Square

  • If you apply through Square can save time completing and submitting your application with pre filled data from your Square account.
  • Submitting through Square can help you get your application in front of the SBA quickly — before the RRF funds run out.
  • Square will enable you to add supplemental revenue information in your application for either Table 1 or Table 2 applicant. However, if you are a Table 3 applicant, you will need to apply via SBA because Square will not let you upload supporting documentation for eligible expenses. 

 

How can you apply with Square:

  • If you are eligible to apply through Square, you’ll need to log in to your dashboard when the application window opens, using the owner’s login. From there, you’ll find a specific RRF module from where you can start your application.
  • Square will have pre-filled your application with the information we know about your business. That said, there is information we do not have access to. To complete your application as fast as possible we recommend to have the following information handy:
    • The date (day, month, and year) you began operations.
    • How many months you operate in every location. This is especially important if you operate a seasonal business. 
    • Any additional income you may have earned in 2019 and 2020 that was not processed through Square. Ideally you are tracking this income by location. If this information is not available feel free to distribute this across locations ensuring the total revenue by location (through Square and other sources)stays under $5M.
    • Your PPP loan information — especially if you did not process these loans with Square.
  • After submitting your award application through your Square Dashboard, you’ll need to eSign your application. Here’s how it works:
    • Open an email from Square with the title “Your RRF award application is not yet complete.” Follow the link in the email to visit the SBA portal.
    • If you see a page with the title “Third Party Signup,” you are in the right spot. Enter the text you see in the grey pixelated image in the appropriate field and click Complete Sign Up.
    • You’ll then receive an email from SBA with the title “SBA Restaurant Revitalization Fund - Password Reset E-mail.” Click the link included in the email to reset your password.
    • Once you complete your password reset, scroll to the bottom of the page and click Sign and Submit Application to sign your application via DocuSign.
    • The SBA may also require additional documentation for your application if you indicated revenue outside of Square. From the SBA portal, you will be able to upload supporting documentation to the Additional Info Needed section if required by the SBA.

 

How can you get help if you have more questions?

  • If you have more granular questions about the application process, eligibility, or awards, please reach out to the designated SBA helpline (844-279-8898) or the SBA district office. Applicants can call this number for multilingual application or program support.
  • Reach out to your SBA District Office: Applicants can reach out to their local District Office for tailored regional SBA support.

 

Note: You will be able to apply through Square if we have available processing data for at least a portion of 2019 and 2020 available through your Square account. If you are able to apply through Square, you will see a module on your online Square Dashboard prompting you to begin the application. If you apply through Square you do not need to register through the SBA portal. If you began processing with Square in either 2020 or 2021, we recommend that you apply through the SBA Portal. Square will not be able to support these applications and you will not see a module on Dashboard to begin your application.

 

Update: The SBA has announced that they will officially stop accepting applications for the Restaurant Revitalization Fund (RRF) on Monday, May 24, at 8 p.m. ET.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

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@John2018 No update yet, hoping to have one soon! Our RRF team is still working with the SBA to investigate this issue. I'll share any updates as soon as I hear more. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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 I will look forward to hearing more when they have found a resolution, thanks for providing the update!

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@John2018 @I called square and they told me to withdraw my signed application and start over. I didn’t feel comfortable with that since so many people are saying they couldn’t even apply. So I called SBA. She said that I cannot withdraw or change my application and will have to wait until someone reviews it and contacts me. She suggested writing a message explaining what happened. So, there ya go, that’s where I’m going to leave it.

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ADarq, I had the same issue on Monday with Square showing the right calculations but sending the wrong ones. Do you have any updates? That's interesting that the SBA told you that you couldn't withdraw. I withdrew mine right away before signing once I realized the issue and that you cannot change it unless starting over. I started over in the SBA Portal after withdrawing the old one. I was able to resubmit the new application via SBA. It seems like you may have kept your place in line though with the original app, so that could be a good thing. I lost my place in line when resubmitting and couldn't complete the process until 6 hours later. 

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@Juicery  I have no idea if it is resolved. I sent a message  yesterday explaining all the details of what was wrong. I got a message today saying that they couldn’t change or withdraw my application because it was fully approved. I will be Livid if 21 days from now it is deemed incorrect and has to be withdrawn. Here’s hoping. Good luck!

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@Juicery I lost my place is line as well. I couldn’t resubmit through square. The application wasn’t working at all. So I went through SBA. Like most of us, I had all my ducks in a row and was ready for this first thing Monday morning. Now, on Friday, I have finally gotten an application submitted. I just can’t believe how messed up this was. I really wish I would have applied through SBA in the first place. I lost so much time and confidence in this. Hoping everyone here benefits from this grant. What an emotional process. 

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@ADarq      I got an email from Square this morning saying the application had been withdrawn and I had to re-submit. The application no longer showed up on the SBA portal. At least the re-submital through Square went smoothly, but hate to lose the Monday morning (PST) timing for the submission. Hope this program is or will be funded adequately for all applicants.  Hope also that you have a better result with your application, good luck.

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Hi @Ani_   Any news or update yet? Any info/insight would be greatly appreciated, thanks!

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Hi @John2018, definitely keeping this issue top of mind, but I haven't heard back yet. The team mentioned they are still working with the SBA to resolve. I'm so sorry for the wait. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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I see that Square does not offer the Table 4 calculation. I already submitted my application but it looks like there's an option on the SBA website where the applicant can have a mix of locations that started in 2019 and 2020. Please advise if Square will be updating this option? I would like to maximize funding. Thanks!

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Hi Ani_, so if my dashboard says 

"We received your award application"
 
Do I just have to sit and wait for a email? Should I create a account on the SBA website? Thanks
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Hi @TJsHomemade, Yes, you'll need to wait for the email. No need to create an account on the SBA website. You'll be able to see a user id on the Square Dashboard. It may take a bit to populate.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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Thank you!!

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Hi @Ani_ ,

 

I submitted my application through Square yesterday at 10:00 AM and I still haven't received a link to e-sign my application. Would you mind to take look into this issue? Thanks!

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hi @Ani_ or any square specialist at square look into my account. I filled out the application yesterday for

 

Restaurant Revitalization Fund on square dashboard and still have not got an email regarding the esignature or make an account with sba. Can someone help or do I need to reapply at sba website. 

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Hi @andy0814@TM6 Sorry for the delay! We are aware some sellers have not received the email yet. We are looking into this, and will share an update soon. I'll update the best answer above as soon I hear more.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
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hi @Ani_  i resubmitted the RFF application again since you told me the PPP loan didnt match up with my application. I took the ppp loan number from loan document where i got my first ppp loan from. I am in the process of getting the second ppp loan but the fund have not been disburse yet so I do not have a loan number for the 2nd ppp loan. I end up saying NO to the second ppp loan question. Beside that everything is the same in the re-submission of the RFF again in the square dashboard but for some reason I am still not receiving the email for signature. Can you check on my account again please. IF the error is the ppp loan number I submitted it correctly for the first ppp loan question and the second ppp loan don't have the loan number yet so I selected the answer "no". Please let me know how long will it take to get the email for esignature so application be send to sba. Thanks for any help you can offer!!

 

andy (park10 deli)

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hi @Ani_  i just notice on my ppp loan document it stated the ppp loan for me is Eligible self-employed individual. But on the RFF application with square i put Sole proprietor. Does that category matter when matching up the ppp loan with the ppp loan number i put on my application if so then I need to change the RFF application to self employed individual instead of sole proprietor. Please let me know what to do thanks

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I submitted an application the day before yesterday and I took the PPP loan information straight from the loan documents. Last night I received an email from Square that the PPP couldn't be verified and that it didn't match. It said I need to correct my errors and fill out a new one. So I got back on and there were no errors I resubmitted the application  again using the same info. I haven't received another email one way or the other. I contacted SBA this morning and they said to contact Square about the issue. After being disconnected four times this morning I decided to write here in hopes someone can help me. Any info is appreciated! Thanks

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hi @Ani_ 

i resubmitted the RFF application again since you told me the PPP loan didnt match up with my application. I took the ppp loan number from loan document where i got my first ppp loan from. I am in the process of getting the second ppp loan but the fund have not been disburse yet so I do not have a loan number for the 2nd ppp loan. I end up saying NO to the second ppp loan question. Beside that everything is the same in the re-submission of the RFF again in the square dashboard but for some reason I am still not receiving the email for signature. Can you check on my account again please. IF the error is the ppp loan number I submitted it correctly for the first ppp loan question and the second ppp loan don't have the loan number yet so I selected the answer "no". Please let me know how long will it take to get the email for esignature so application be send to sba. Thanks for any help you can offer!!

 

i just notice on my ppp loan document it stated the ppp loan for me is Eligible self-employed individual. But on the RFF application with square i put Sole proprietor. Does that category matter when matching up the ppp loan with the ppp loan number i put on my application if so then I need to change the RFF application to self employed individual instead of sole proprietor. Please let me know what to do thanks

andy (park10 deli)

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  • The only messg I got on my square dashboard is this. 
  • We received your award application.
  • You will receive an email with a link to eSign your application once your application has been sent to the SBA. This email may not be immediate. You must complete this step to submit your application.
  •  
     
    still have not got any email from square to sign anything and I submitted the application yesterday .
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