Restaurants Revitalization Fund: Common Questions & Answers

Hi Food and Beverage Sellers! 


Square will start enabling applications for the Restaurants Revitalization Fund (RRF) today Monday, May 3rd at 12:00 PM EST. This plan includes a $28.6 billion fund for awards to eligible businesses, administered by the SBA. Square is working with the SBA to help business owners apply for an award if they are eligible. If you meet the program requirements, you can submit your application through your Square Dashboard or through the SBA Portal. If you are eligible to apply through Square, we will pre-fill your application with information you have on your Square account.


I encourage you all to take a look at the Live Q&A: Restaurant Revitalization Fund for Square Food and Beverage Sellers for common questions and answers. I’ve also included an overview of the Live Q&A below:


When can you apply:

  • Applications start on Monday 5/3 at 12:00 p.m EST / 9:00 a.m. PST.
  • The SBA has a registration window open on Friday 4/30, but if you plan to apply through Square you do not need to register with the SBA. 


Who can apply through Square:

  • To determine if you are an eligible business type, you’ll need to visit SBA’s website (sba.gov/restaurants).
  • If you processed with Square in 2019 and 2020 (Table 1 or 2 in the RRF application), you can apply through Square’s dashboard or the SBA. If you used multiple POS providers during that period or had supplemental income e.g. from online ordering apps, you can still apply with Square. You’ll be able to add supplementary income information — but the SBA may require you to provide additional documentation before you e-sign your application.
  • If you began processing with Square in 2020 or 2021 (Table 3 in the RRF application), then you will need to apply through the SBA. You can get useful information from your Square account to include in your application — to learn how, please take a look at our Support Center.


Why you should or should not apply with Square

  • If you apply through Square can save time completing and submitting your application with pre filled data from your Square account.
  • Submitting through Square can help you get your application in front of the SBA quickly — before the RRF funds run out.
  • Square will enable you to add supplemental revenue information in your application for either Table 1 or Table 2 applicant. However, if you are a Table 3 applicant, you will need to apply via SBA because Square will not let you upload supporting documentation for eligible expenses. 


How can you apply with Square:

  • If you are eligible to apply through Square, you’ll need to log in to your dashboard when the application window opens, using the owner’s login. From there, you’ll find a specific RRF module from where you can start your application.
  • Square will have pre-filled your application with the information we know about your business. That said, there is information we do not have access to. To complete your application as fast as possible we recommend to have the following information handy:
    • The date (day, month, and year) you began operations.
    • How many months you operate in every location. This is especially important if you operate a seasonal business. 
    • Any additional income you may have earned in 2019 and 2020 that was not processed through Square. Ideally you are tracking this income by location. If this information is not available feel free to distribute this across locations ensuring the total revenue by location (through Square and other sources)stays under $5M.
    • Your PPP loan information — especially if you did not process these loans with Square.
  • After submitting your award application through your Square Dashboard, you’ll need to eSign your application. Here’s how it works:
    • Open an email from Square with the title “Your RRF award application is not yet complete.” Follow the link in the email to visit the SBA portal.
    • If you see a page with the title “Third Party Signup,” you are in the right spot. Enter the text you see in the grey pixelated image in the appropriate field and click Complete Sign Up.
    • You’ll then receive an email from SBA with the title “SBA Restaurant Revitalization Fund - Password Reset E-mail.” Click the link included in the email to reset your password.
    • Once you complete your password reset, scroll to the bottom of the page and click Sign and Submit Application to sign your application via DocuSign.
    • The SBA may also require additional documentation for your application if you indicated revenue outside of Square. From the SBA portal, you will be able to upload supporting documentation to the Additional Info Needed section if required by the SBA.


How can you get help if you have more questions?

  • If you have more granular questions about the application process, eligibility, or awards, please reach out to the designated SBA helpline (844-279-8898) or the SBA district office. Applicants can call this number for multilingual application or program support.
  • Reach out to your SBA District Office: Applicants can reach out to their local District Office for tailored regional SBA support.


Note: You will be able to apply through Square if we have available processing data for at least a portion of 2019 and 2020 available through your Square account. If you are able to apply through Square, you will see a module on your online Square Dashboard prompting you to begin the application. If you apply through Square you do not need to register through the SBA portal. If you began processing with Square in either 2020 or 2021, we recommend that you apply through the SBA Portal. Square will not be able to support these applications and you will not see a module on Dashboard to begin your application.


Update: The SBA has announced that they will officially stop accepting applications for the Restaurant Revitalization Fund (RRF) on Monday, May 24, at 8 p.m. ET.

Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
Message 1 of 671
1 Best Answer

Best Answer

Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

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Message 457 of 671
670 REPLIES 670

I’m having the exact same issue and my revenue in 2019 was more than 2020

Message 43 of 671

Also having this issue. It shows that I have more rev in 2019, but then when I submit it says I'm ineligible because I made more in 2020. This is a major error and obviously a calculation problem on Square's end.

Message 44 of 671

I've been having the same issue since yesterday.

Message 45 of 671

I don't see the link?

Message 46 of 671

I submitted the application but no email as yet it’s been 20min

Message 47 of 671

Same Here, 25 minutes and counting

Message 48 of 671

2 hrs for me and counting

Message 49 of 671

3 hrs and counting

Message 50 of 671

How soon do we receive confirmation email? 20 min later and still no email to e-sign. 

Message 51 of 671
Beta Member

3 Hrs later and still no email to e-sign

Message 52 of 671

we did get 1st draw PPP but when i put the loan number i get an error stating it's invalid or canceled. The tab doesn't allow you put 12 digit loan number



Message 53 of 671

If you did not figure it out yet. It's probably because your bank changed the original SBA account PPP number. 

Message 54 of 671

That's what mine did. I got in touch with the bank and they got me the SBA loan number  

Message 55 of 671

applied an hour ago right at 9:03am,,, still waiting for the email link to finalize the application. How long would it take for me to receive an email?

Message 56 of 671

No email link to esign the application and enter additional income outside of Square. It's been almost 5 hours.

Message 57 of 671

I did not give me an option to add Protected status like Race, ethnicity and so on. This to me is important and something the SBA is willing to look at. It gives a better chance. On the SBA Website application page its locked. 

Message 58 of 671

Hi @randalls88 - If you applied through Square you will be able to self-attest whether you belong to a specific group. If you are applied through the SBA, please reach out to them for help.

Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
Message 59 of 671

Is there any reason we would not see the RRF module link to apply on our Square dashboard? Does that mean we are not eligible? (logged in/out as owner)

Message 60 of 671

Square is saying my PPP loan number is invalid. Its the correct number I have my paperwork in front of me. Anyone else have this issue?

Message 61 of 671

Yes, I had to call the bank, I had the banks loan number not the SBAs.  Two different numbers

Message 62 of 671

I had to cancel my application because there was no option to specify that we are a brewpub (and thus required to prove 33% of sales are onsite).  Now I can't seem to restart an application anywhere--not on SBA, not through the Square portal.  I'm stuck, and I'm not even sure how to provide with the correct information even if I do get in. 

Message 63 of 671