x
Admin

Restaurants Revitalization Fund: Common Questions & Answers

Hi Food and Beverage Sellers! 

 

Square will start enabling applications for the Restaurants Revitalization Fund (RRF) today Monday, May 3rd at 12:00 PM EST. This plan includes a $28.6 billion fund for awards to eligible businesses, administered by the SBA. Square is working with the SBA to help business owners apply for an award if they are eligible. If you meet the program requirements, you can submit your application through your Square Dashboard or through the SBA Portal. If you are eligible to apply through Square, we will pre-fill your application with information you have on your Square account.

 

I encourage you all to take a look at the Live Q&A: Restaurant Revitalization Fund for Square Food and Beverage Sellers for common questions and answers. I’ve also included an overview of the Live Q&A below:

 

When can you apply:

  • Applications start on Monday 5/3 at 12:00 p.m EST / 9:00 a.m. PST.
  • The SBA has a registration window open on Friday 4/30, but if you plan to apply through Square you do not need to register with the SBA. 

 

Who can apply through Square:

  • To determine if you are an eligible business type, you’ll need to visit SBA’s website (sba.gov/restaurants).
  • If you processed with Square in 2019 and 2020 (Table 1 or 2 in the RRF application), you can apply through Square’s dashboard or the SBA. If you used multiple POS providers during that period or had supplemental income e.g. from online ordering apps, you can still apply with Square. You’ll be able to add supplementary income information — but the SBA may require you to provide additional documentation before you e-sign your application.
  • If you began processing with Square in 2020 or 2021 (Table 3 in the RRF application), then you will need to apply through the SBA. You can get useful information from your Square account to include in your application — to learn how, please take a look at our Support Center.

 

Why you should or should not apply with Square

  • If you apply through Square can save time completing and submitting your application with pre filled data from your Square account.
  • Submitting through Square can help you get your application in front of the SBA quickly — before the RRF funds run out.
  • Square will enable you to add supplemental revenue information in your application for either Table 1 or Table 2 applicant. However, if you are a Table 3 applicant, you will need to apply via SBA because Square will not let you upload supporting documentation for eligible expenses. 

 

How can you apply with Square:

  • If you are eligible to apply through Square, you’ll need to log in to your dashboard when the application window opens, using the owner’s login. From there, you’ll find a specific RRF module from where you can start your application.
  • Square will have pre-filled your application with the information we know about your business. That said, there is information we do not have access to. To complete your application as fast as possible we recommend to have the following information handy:
    • The date (day, month, and year) you began operations.
    • How many months you operate in every location. This is especially important if you operate a seasonal business. 
    • Any additional income you may have earned in 2019 and 2020 that was not processed through Square. Ideally you are tracking this income by location. If this information is not available feel free to distribute this across locations ensuring the total revenue by location (through Square and other sources)stays under $5M.
    • Your PPP loan information — especially if you did not process these loans with Square.
  • After submitting your award application through your Square Dashboard, you’ll need to eSign your application. Here’s how it works:
    • Open an email from Square with the title “Your RRF award application is not yet complete.” Follow the link in the email to visit the SBA portal.
    • If you see a page with the title “Third Party Signup,” you are in the right spot. Enter the text you see in the grey pixelated image in the appropriate field and click Complete Sign Up.
    • You’ll then receive an email from SBA with the title “SBA Restaurant Revitalization Fund - Password Reset E-mail.” Click the link included in the email to reset your password.
    • Once you complete your password reset, scroll to the bottom of the page and click Sign and Submit Application to sign your application via DocuSign.
    • The SBA may also require additional documentation for your application if you indicated revenue outside of Square. From the SBA portal, you will be able to upload supporting documentation to the Additional Info Needed section if required by the SBA.

 

How can you get help if you have more questions?

  • If you have more granular questions about the application process, eligibility, or awards, please reach out to the designated SBA helpline (844-279-8898) or the SBA district office. Applicants can call this number for multilingual application or program support.
  • Reach out to your SBA District Office: Applicants can reach out to their local District Office for tailored regional SBA support.

 

Note: You will be able to apply through Square if we have available processing data for at least a portion of 2019 and 2020 available through your Square account. If you are able to apply through Square, you will see a module on your online Square Dashboard prompting you to begin the application. If you apply through Square you do not need to register through the SBA portal. If you began processing with Square in either 2020 or 2021, we recommend that you apply through the SBA Portal. Square will not be able to support these applications and you will not see a module on Dashboard to begin your application.

 

Update: The SBA has announced that they will officially stop accepting applications for the Restaurant Revitalization Fund (RRF) on Monday, May 24, at 8 p.m. ET.

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square
Message 1 of 671
58,487 Views
1 Best Answer
Admin

Best Answer

Apologies for the issues! Here is the latest in updates:

  • Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.
  • Annualizing receipts - We were informed by the SBA that there was an error in some RRF award calculations. Impacted sellers have been emailed and will need to re-submit their application through Square. This will ensure that the potential award amount is correctly reflected in their application. We apologize for the inconvenience and encourage you to resubmit your application. Square is not involved in the allocation or determination of any funds. For any further questions or information, please reach out to the SBA.
  • Issues with emails not received -In the case that we were not able to successfully submit your application through Square to the SBA due to an error in the application, you will receive an email letting you know that there was an error with your application, what the error was, and prompting you to resubmit through your Square Dashboard to resolve the error. If Square was unable to submit your application to the SBA, you will receive an email prompting you to apply through the SBA.
  • General application glitches - If this issue is still happening after signing out/signing back in, please reach out to our Support team so they can file a ticket with our engineers.

I'll be sure to share any additional updates on this thread. 

Ani
Gestora de la Comunidad de Vendedores / Seller Community Manager, Square

View Best Answer >

Message 457 of 671
28,162 Views
670 REPLIES 670

I submitted my application on Monday right when applications opened. I wasn't allowed to submit any documentation and my numbers were slightly off due to the Table 2 calculation issue but I wasn't able to change them, so e-signed my application and submitted believing that these issues would addressed during review. This morning, on Friday, I wake up to see the RRF button missing from my Square dashboard and instead a button saying Start an Application! When Iogged into the SBA, I no longer have any applications. I did not receive any notice that my application was withdrawn and have had to submit another application today. I could not submit with the SBA because it said I had to apply with my ecosystem partner. I have lost DAYS when I had applied on Monday first thing. Square - please confirm that my place in line will be as of my first application! If I had not noticed the button had changed on my dashboard, how would I have known my application was withdrawn! This is ridiculous and make or break for my business. How will Square make up for this?

Message 526 of 671
867 Views

Having the SBA in the middle of this was a risky decision since, in my experience, they're already way, way over their heads.  PPP ran well because they were essentially just about out of the picture.  I bet Square isn't even getting consistent answers from them.  I'd call sba multiple times and compile a list of answers till you feel comfortable it's the right one and ask for a higher tier agent who can assure to put you in your rightful place from Monday.  

Message 527 of 671
852 Views

Thanks for the response. Great suggestion - will do that!

 

Message 528 of 671
844 Views
Square Community Moderator

Hey @baroolala - going to send you a private message.

Nika_S
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 529 of 671
899 Views

Before Square sent a private message, I was able to submit an applications directly with the SBA this morning. 5 days after our original application. We had a smooth experience with Square and the small amount of PPP we were able to get, and relied on Square for facilitating the RRF similarly. In the days before the applications opened, Square assured people on this message board multiple times that Square was ready. We attended multiple RRF trainings to prepare our application, prepared all our docs, was sitting in front of our computer at 8:30am PST. Square failed to communicate how to handle this issue when so many people seem to have been affected and we were directed back and forth between the SBA and Square. I am in tears. We knew that the money could run out and couldn't be assured funding, but at least we thought we would have a good shot if we had all our ducks in a row. Square's updated answer above on Annualizing Receipts is unacceptable and fails to take responsibility.

Message 530 of 671
871 Views

Hey all! I applied for the RRF through the SBA because I couldn't find the application on my Square dashboard.  I just found it on my dashboard!!! Should I submit another application?  Square is such a good advocate for small businesses like mine!

 

Message 531 of 671
1,339 Views
Square Community Moderator

Hi there @kaydee - and welcome to the Seller Community!

I've moved your post to this thread where we are discussing the RRF process.
This bit should help, but feel free to read through @Ani_'s Best Answers for more information!

Withdrawing applications - In the instance that you made an error or submitted an incorrect application, you are now able to withdraw your application from the SBA Portal and restart your application through your Square Dashboard. To begin this process, login to the SBA portal with your SBA user ID and click “withdraw.” Once you withdraw your application, you will be able to see the RRF “Start Application” module on Square Dashboard. Please keep in mind, fields that you previously filled out in your application will not be retained and you will need to fill out your information again. Once you submit the application again through Square, you will receive a new SBA user ID to login to the SBA portal and login to eSign your application.

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 532 of 671
1,329 Views

There's no link in my dashboard. What's going on?

Message 533 of 671
1,375 Views
Admin

Hey @Jmaes ! I'm going to send you a private message. 

Isabelle She/Her

Seller Community Moderator, Square

Did you find help in the Seller Community? Mark a Best Answer to help others!
Find step-by-step help in our Support Center
Message 534 of 671
1,042 Views

Do we need 2019 tax return attached to the application if we apply through square? I did apply through square but it didn’t allow me to upload documents. I only have sales through square and calculating the award using square’s sales.  Are sales on square enough as proof of revenue and bo need tax returns if applied through square? ? ?

Message 535 of 671
563 Views

I applied through Square and there was never a place to upload anything. It went almost straight to "under review" and this morning got an award email and status on the portal. Never had to give any other info at all. Also all of my sales were only through Square. Says we should be funded in 3-5 days. We are 50/50 owned. One female, one Veteran. 

Message 536 of 671
205 Views

Hi,

 

I just received and email from Square saying action required. It stated there was an error is the award calculation and my application has been automatically been withdrawn. It also stated I needed to reapply. When I sign into square and the SBA it says the application is still under review and hasn't been withdrawn. Any advise would be appreciated.

Message 537 of 671
1,210 Views
Square Community Moderator

Sending you a private message. 👀

Nika_S
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 538 of 671
1,031 Views

Do we need 2019 tax return attached to the application if we apply through square? I did apply through square but it didn’t allow me to upload documents. I only have sales through square and calculating the award using square’s sales.  Are sales on square enough as proof of revenue and bo need tax returns if applied through square?

Message 539 of 671
563 Views

SOURCE CNN WHITE HOUSE PRESS SEC. PSAKI SAID THE FIRST AWARDS AS PART OF THE PILOT PROGRAM WILL BE RECEIVING FUNDS ON FRIDAY, AND THE BUSINESS THAT STARTED APPLYING THIS WEEK CAN EXPECT UP TO 14 DAYS, ON AVERGAE, FROM SUBMISSION TO FINDING.

Message 540 of 671
1,226 Views

It would appear the Square moderators are deleting comments here criticizing their performance with this program. I highly recommend anyone who has not seen their application move forward immediately stop trying to get help from Square and go straight to the SBA.

 

Square; @Ani_; any other mod: Please do not delete these comments. Other users need to see where the pain points are and make informed decisions. Your choice to remove posts detailing experiences seems very opaque and shady. Additionally the many moderator responses of "I sent you a private message" does not help the group. These forums are for sharing experiences and troubleshooting. Lastly, the worst thing you guys can be doing is telling us to be patient. Many of us were prepared to submit immediately and trusted you would be equally prepared. Waiting longer for you guys to fail is just unacceptable. If you guys cannot execute we need to know so we can work directly with the SBA.

 

I'll be tracking whether or not future comments get deleted and if they do I guess we can move the conversation to another platform. Pretty frustrating people of Square.

Message 541 of 671
907 Views

Why is my application taking so long to get to the sba for e signature? Please help me!

Message 542 of 671
833 Views
Beta Member

if you haven't gotten an esig- your application hasn't been submitted to the sba yet

Shawn Nickerson
10 Years of Coffee in Bellevue
cafecesura.com
Message 543 of 671
824 Views

I’ve gotten an e-signature but my status has not been updated since Monday. What should I do

Message 544 of 671
720 Views

I applied first thing on Monday using Table 2.  Took about 15 minutes to complete including signature.  On Friday morning I received an email from the SBA and Square reading that my application had been cancelled because of faulty calculations by Square.  So I had to start over this morning - a full five days after the portal opened.

 

My question is will I lose my place at the front of the line where the monies were available or will I have lost my place and start over on Friday due to Square's error and just hope for the best?  Very high stakes to have this type of error by Square.

Message 545 of 671
667 Views

This happened to me as well. I called the SBA in tears yesterday and was told that I lost my place from Monday morning and my application is now dated May 7th. I have been so upset since then. I am very happy for all those who have already gotten approved and also livid that I am at the back of the line now. My application which I had to do directly through the SBA is still under IRS verification.

Message 546 of 671
329 Views