Square Online Store release notes - week ending 4/17/2020

[PeteyD]

Delivery and Curbside Pickup updates

Enable individual fulfilment options

One of the most highly-requested follow-ups to our recent release of Local Delivery has been the ability to enable delivery without the need to enable pickup at the same time. Now you can enable delivery and pickup independently so you can have more control over how you fulfil orders. Edit your fulfilment settings here.

Organise orders by fulfilment channel

Delivery orders and pickup orders now have their own dedicated workflows and printed ticket formats. You’ll be able to easily distinguish between Delivery and Pickup and filter by fulfilment method in Orders in your Square dashboard. For more information on order reporting, please take a look at our Support Centre article.

Update your site on mobile—no app needed

Edit your online store wherever you happen to be. The editor is now mobile-responsive and touchscreen-friendly so you can make changes from the web browser on your phone or tablet. Just visit your online store dashboard from a mobile device to start editing!

We hope you enjoy these improvements, and we look forward to introducing many more in the future. We’re committed to building a great experience for you and your customers.

Support resources related to COVID-19 and your business can be found here. We’ve also added some COVID-19 tips that you can find on the Square Online Store dashboard with steps you can take today to get your business through the current challenges.

[vickyaustin]

@PeteyD 

I appreciate all the hard work and effort. There are some things are still lacking in online ordering. 

The individual enabling doesn't do much for us. I need to separate pickup and delivery as buttons on the item fulfillment method screen (right now it's "Shipping", "Pickup and Delivery" or "all"). I don't want to have to offer delivery on everything that is also pickup (ie coffee drinks). 

Here's a list I have going that I add to when I see something lacking on any front for the online ordering:

1. We'd love to be able to undo marking something as "picked up" - too many accidents on this
2. I'd love to be able to search orders on the Square app on the iPad (ie by name of customer on the order)
3. I'd love for it to sort by pickup time on the Square app on the iPad - right now it's a hot mess and we're making drinks out of order. 
4. Separate pickup and delivery online as a fulfillment method. (see above statement)
5. I'd love the addition of curbside info - car make and color, allowing them to reply to the text as "here" so they don't have to call us but it will update on the app. 
6. We use KDS for our kitchen and lunch orders - but when they order online the KDS isn't reading the pickup time or date for the order. Not sure whose side this would be on. 
7. Upcoming orders. We're having a problem with this because of stock and pastries. Upcoming orders don't print, we don't see them, etc. so we aren't able to pull the pastries and because we can still sell things that are "out of stock" on the register, we oversell items and it's an issue.
8. Toast POS doesn't allow "out of stock" items to be sold on the register in-store. Might be nice to allow enabling of this feature so we don't oversell items. 

Are these things on the burner for future updates? We're getting frustrated and it's hard to find workarounds. Happy to talk to somebody on the phone at any time - please reach out. 

[AshleyK]

@vickyaustin thank you so much for taking the time to give us such detailed feedback. This means a lot to us and really helps us understand exactly what our sellers are looking for. 

We are actively working on releasing as many features for the online store as possible at this time, but unfortunately, they do take time. I don't have a release date for the features, but I can promise that we do have our ear to the ground and are taking as much feedback for features as possible from our sellers during this time. 

We really appreciate your patience and please keep that list coming!