We operate under a strict email whitelist and we've noticed email for what appears to be the seller community here coming from khoros-mail.com.
Is this correct now? If so we will need to whitelist that email service.
But I have to say if that email service begins sending excessive spam to our systems it will be blacklisted. We've had to do that with mailchimp and vertical response when there was no response from them about pure spam being sent from their systems.
Hi @HeatherM - we recently underwent some security-focused changes that moved our emailer. Thank you so much for letting us know that this is affecting your ability to receive our emails.
I'm reaching out to the team that made the changes and will have an update for you soon.
Firstly, apologies this response is tardy. Here's what I got from our tech team:
"While the mail is coming from your firstname.lastname@example.org alias the way it gets delivered would be from our domain."
This means you will have to add the khoros-mail.com domain to your whitelist. I hope this resolves your issue. Let me know if it does not.