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Seller Community Emails

We operate under a strict email whitelist and we've noticed email for what appears to be the seller community here coming from khoros-mail.com.

 

Is this correct now? If so we will need to whitelist that email service.

 

But I have to say if that email service begins sending excessive spam to our systems it will be blacklisted. We've had to do that with mailchimp and vertical response when there was no response from them about pure spam being sent from their systems.

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Admin

Re: Seller Community Emails

Hi @HeatherM - we recently underwent some security-focused changes that moved our emailer. Thank you so much for letting us know that this is affecting your ability to receive our emails.

 

I'm reaching out to the team that made the changes and will have an update for you soon.

Aaron Weiss
Community Lead, Square
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Message 2 of 5
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Admin

Re: Seller Community Emails

Hi @HeatherM 

 

Firstly, apologies this response is tardy. Here's what I got from our tech team:

 

"While the mail is coming from your no-reply@sellercommunity.com alias the way it gets delivered would be from our domain." 

 

This means you will have to add the khoros-mail.com domain to your whitelist. I hope this resolves your issue. Let me know if it does not. 

Aaron Weiss
Community Lead, Square
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Message 3 of 5
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Re: Seller Community Emails

Indeed, we've whitelisted them and are receiving emails properly.

Message 4 of 5
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Admin

Re: Seller Community Emails

Thank you for confirming, and thank you for asking this question! I'm sure several others were wondering as well and now they'll see this answer and know. The magic of Community 

Aaron Weiss
Community Lead, Square
Get help in our Support Center | Join the Beta Community
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