Seller Community - Lag & Delay Opening the Messages Tab

[pessosices]

Hey Friends,

I've been getting a lot of lag & delay loading & reloading the Seller Community Messages tab. Sometimes it takes anywhere from 15 seconds all the way up to even a Minute for the Messages page to load, versus the rest of the Community that takes less than a second.

Typically it's on the first time going to the Messages page in a specific tab or session, but it varies.

This happens on different devices, browsers, everything. 

[isabelle]

Thanks for flagging this @pessosices! 🍧🍧🍧

I tried this on my end and everything loads quickly (as normal). I'm using the most updated version of Google Chrome.

@aaronw - have you heard any other chatter about this? 

We'll definitely look into this for you. 

[aarontw]

Thank you for reporting @pessosices. 

Messages are loading at a normal rate for me, latest version of chrome here as well. I know @Tom and @kellyj were experiencing intermittent slow down on the Community this week, but most of it went away after some time.

My recommendation for a fix might be to clear cache/cookies. Until we're able to recreate on our side, it may be difficult to find a fix. Can you let us know if this keeps affecting you into tomorrow?

[pessosices]

@aarontw @isabelle 

Strange.

I'm on the latest version of chrome.

Yea, it's been happening for the last week at least, even after cache clears, and again, different devices & different browsers. 

And it's consistently just the Message page.

The worst seems to happen when I click on a message link from Email - but it even happens just from the Profile Menu when in the community.

Maybe account-specific/related?

I do have one of the old accounts that keeps asking for location when logging in - so maybe it's related to being an old account?

[pessosices]

Video Screen Cap on mobile:

[pessosices]

And desktop: