Payment received but money not showing?

[Allterrainsod]

It says an invoice was paid last month but the balance has never shown?

[CutePooch]

I have the same problem

[fcc]

I have a similar problem. A client paid an invoice online but it's not showing in the back end???? Please advise

[Ria]

Hi @fcc - Welcome to The Seller Community, it's always nice to see a new face 😊

Are you still experiencing this issue? I'd recommend at your earliest convenience contacting our support team if so.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨