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Beware: Square double dips into the Square Balance & the Bank Account

I have been struggling with their Customer Service for over a Month over this matter and they have disabled Phone Support. They keep dodging our question about 2 instances where they debited a refund we had processed out of the Square Balance we maintained and it was also debited out of our Bank Account. They refuse to look into this and keep dodging our question with irrelevant answers that are not related to the Question we are asking. Has anyone encountered issues with their Customer Service. I have provided them detailed documentation and they do not answer the specific question we are asking. 

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Admin

Re: Beware: Square double dips into the Square Balance & the Bank Account

Apologies for the delay here - I've gone ahead and escalated this for you so that a member of our team can take a closer look and follow up. There might be some additional information we can provide to you that could clarify what's happened here.

 

Please keep an eye on your email for our outreach, @EDC.

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