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Blakkmoon

Contactless Chip Card reader, "Reader Damaged - Use a different reader"

Reader was working just fine 

A few days ago it spit out the 

Error message for Contactless + Chip Card reader, "Reader Damaged - Use a different reader"

 

Did all the troubleshooting tips

did the hard reset

made sure to "forget device" in both the app and the BT settings

wiped the app from the i pad

rebootedted the ipad

and re installed

 

Same prob

 

switched to an android phone

installed the app fresh

same prob

 

bought a brand new reader from staples

worked for a couple transactions then boom

same prob

 

did all the same trouble shooting

same prob

 

returned it

bought another one

 

exactly the same thing

 

3 readers in 3 days ????  WTF??

 

Love my square setup....

but this is why I have to keep a secondary payment processor on board

 

Customers don't care

It should just work

 

Anyone else??

 

The ONLY thing I can see that is common, is that the unit does an update before I can use it.....

 

Wouldn't be the first time a software or firmware update has bricked a piece of tech

 

Can't find a way to stop the update to test this theory

 

Even making this post.... the system gives me an error message   WTF???

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Admin

Re: Contactless Chip Card reader, "Reader Damaged - Use a different reader"

@Blakkmoon Helen here from the Community team - I'm really sorry that you experienced this with three separate readers. That's not common and definitely shouldn't have happened! I see that you already contacted our CS team and they were able to help you call in, and get another replacement. Can you reply here to let me know if you have any other trouble? We'll investigate. 

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