Our transfer date keeps changing the money was to be paid on the 11th then the 12th now 13th why is

[Paula67]

Our transfer date keeps changing dates  the money should have been in my bank on the 11 January  then they said 12th January  now not till 13th why is so 

[Seamus]

Hi @Paula67,

Thank you for your message and sorry to hear you're having trouble with your account!

While we are unable to look into private account information via our community forum, please give our support team a call on 1800 760 137 - they'll be able to assist you further.

Lines are open Monday through Friday, 9am-5pm AEST. Thanks for understanding.