- Subscribe to RSS Feed
- Mark Thread as New
- Mark Thread as Read
- Float this Thread for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Hello,
I'm wondering if anyone is experiencing the access email delay from Square. I'm working with a client who signed up for a Square account already and added me as a team member. However, for some reason, I haven't received the email for 2 days already.
So I wonder if it could be the Square issue or something else?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hey @Nick_T,
Thanks for getting in touch and sorry to hear you're having trouble getting access to the account.
I'm not aware of any delays at the moment - it sounds like the email may be getting filtered to spam or even filtered out before it reaches your inbox.
Can you let me know the email address, I'll have a look and see if we can see any bounces at all.
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hi Seamus,
Thank you for your reply. The email which was given access to the store as a Team Member is N*******@*************.ca
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report
Hey @Nick_T,
I am seeing these emails listed as having been delivered:
If an email is unsuccessful it will say "BOUNCED".
What can sometimes happen is that if you're using a company email, there may be restrictive spam filters that can filter what it considers spam or a malicious email before it even hits your spam folder. While I can't look into the issue any further from here, if you're able to I would ask your email provider or IT person if it's a company address, if any emails from a squareup.com domain have been blocked, and if they can be allowed in the future.
Alternatively you could also try another email such as a gmail address.
Square, Australia
Sign in and click Mark as Best Answer if my reply answers your question.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report