Square is unable verify my identity

[Tingw_w]

Square is unable verify my identity and I am sure all my information is accurate. I followed the instruction - contacting Equifax to get my credit report. However, there has not been any credit activity recorded for me. Is it because I do not have a credit card? I can only activate the Square account and do payment transactions if I have a credit card? Thank you so much.

[Seamus]

Hey @Tingw_w,

Thanks for getting in touch and sorry to hear you're having trouble signing up.

For more help on ID verification issues, you'll need to get in touch with our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

You can also find some general troubleshooting for ID verification issues here - I recommend reading through this article for more on how the ID verification process works and why it can fail.

[Sweettreatworld]

I have the same problem and now I’m blocked. Then I called that number and the lady told me we can’t help you go use another brand. Surely there has to be a better outcome.