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Super Seller

Apple Pay not working

Apple Pay does not work when ordering from an iOS phone on safari or chrome .

Message 1 of 44
3,013 Views
1 Best Answer
Square Community Moderator

Best Answer

Hi there, @JoeCravin!🍿🍬

 

For your customers to see Apple Pay as a payment option at checkout, they will need to view your website while on an Apple Pay-enabled device. Have your customers reported being unable to pay using Apple Pay when viewing your website from an Apple device, or are you not seeing the option yourself?

Valentina
Community Moderator, Square
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Message 5 of 44
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43 REPLIES 43
Super Seller

oh, its an option on my settings for online store and its worked in the past. but not anymore.  I'm guessing its a bug. @kellyj 

Message 2 of 44
2,297 Views
Square Community Moderator

@pieous Oh my apologies. I wasn't aware this was an option under the Online Store settings.

 

If so and it's not showing- definitely would say it's a bug. 

Ashley C
Community Moderator, Square
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Message 3 of 44
2,296 Views

My Apple Pay hasn't been working on my Weebly/Square on-line store.  I have it on in settings but it is not offered to my customers in the on-line store.

Message 4 of 44
2,219 Views
Square Community Moderator

Best Answer

Hi there, @JoeCravin!🍿🍬

 

For your customers to see Apple Pay as a payment option at checkout, they will need to view your website while on an Apple Pay-enabled device. Have your customers reported being unable to pay using Apple Pay when viewing your website from an Apple device, or are you not seeing the option yourself?

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

View Best Answer >

Message 5 of 44
2,868 Views

I have both Apple pay and Google pay selected as an option in the settings but I am being told customers cannot get it to work and cannot use it to pay.

Message 6 of 44
2,049 Views
Square Community Moderator

Hi there, @whrfd - thanks for reaching out to us here on the Seller Community!

 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding using Apple Pay. Take a look at this Best Answer and thread from Valentina. She will provide some next steps for troubleshooting, as well as a method to get in contact with our Support Team if need be.

 

Let us know if you have any additional questions! 

Joe
Community Moderator, Square
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Message 7 of 44
1,994 Views

Having the same issue... Google pay is showing up just fine for my online store in the cart. But no Apple Pay. It does show up if I use any of my direct checkout links but only on those direct links. I have tried on several different Macs, iPhones, and iPad (yes, using Safari on Big Sur, iOS 14.4). I use Apple Pay for other things all the time so it's not my devices.

 

Checkout Link example (Apple Pay works)

https://checkout.square.site/buy/6B3344WY3KRYD7DO5ADDTLU3

 

Store Link:

https://b-fit-107328.square.site

 

Message 8 of 44
1,743 Views
Beta Member

@Valentina ... WRONG! It5 does NOT currently work on any devices with Apple Pay enabled. It did, but not anymore. I've called, and this has "Been identified as an issue..." or some such language. This is ridiculous. I have customers that pay with Apple Pay. They don't use GooglePay (which works on my ApplePay enabled devices, even though I do not even have a GooglePay account) These are the kind of things that frustrate sellers. Please escalate this and fix ASAP.

Message 9 of 44
1,240 Views
Super Seller

This is because square gets paid by google to feature them...but it’s a horrible deal for sellers. We get the shaft so square can give google and cash app “prime shelf space.” We don’t even have notes working anymore. The UI on payment sucks for customers, it’s changed. I’m getting frustrated and will seek other platform ideas. 

Message 10 of 44
1,236 Views
Square Community Moderator

I can jump in here to provide some additional clarification here, @burbelmaiers.

Apple Pay will only appear if the user uses Safari on desktop or mobile, AND have a credit card (or any other payment method) in their Apple Wallet. Google Pay will appear on most browsers - Chrome, Safari and Firefox - regardless of the platform (iOS/Android/Windows).

Valentina
Community Moderator, Square
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Message 11 of 44
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Beta Member

All due respects, but you have no clue as to the problem here. I have ApplePay enabled on ALL of my devices (iOS and Mac) with several cards in my wallet, and I use it all the time with other vendors... no problem. Same thing for my customers who have previously paid using ApplePay. Seemingly out of the blue, it just stopped working for everyone. When I spoke to your own tech support, after the representative checked with the tech team, I was told that this is a known issue, and Square has to resolve it with Apple. Please don't give non-sensical and incorrect information. I used ApplePay on my laptop this morning, and my iPhone yesterday with other vendors... no problems, works like a charm. It worked on Square platform previously, square updated, now it's broken. SQUARE needs to fix it. No more BS answers please.

Message 12 of 44
1,210 Views
Super Seller

Google pays square to be featured ...Apple does not. Maybe that will help you connect the dots.

Message 13 of 44
1,190 Views
Square Community Moderator

Sometimes Apple Pay will not appear as a checkout payment option because of a failure on Apple’s side to verify the store’s domain. If you reach out to our team directly, they should be able to give you a hand with this @burbelmaiers. When you have a moment, please reach out directly by logging into your Square account and heading here.

Valentina
Community Moderator, Square
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Message 14 of 44
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Beta Member

You mean the domain which is registered and hosted with you? AGAIN, it worked for months (although sometimes would disappear for a few hours. Then it broke. AGAIN YOUR tech people said "This is a known issue that we [Square} has to resolve with Apple."

 

For the most part I like Square, but when I hit intransigence with a problem being met by a blame everyone but Square stream of response, it leaves me really pond. Admit to the issue and FIX IT.

 

PS. Please have someone fix the hold music. One year of hearing 3/4 of "Here Comes the Sun" on continuous loop is kinda insulting to your sellers, who are what makes Square $. 

Message 15 of 44
1,186 Views
Square Community Moderator

I escalated this to the team that is able to assist with this, and they were able to verify the domain.
Things should now be working properly, @burbelmaiers.

If you run into this issue again, please be sure to reach out and get in touch with our Square Online team, or tag me here.

Last quick tip: You have the option to request a call back if you prefer not to wait on hold.

Valentina
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 16 of 44
1,170 Views
Beta Member

Customers reported seeing options for Apple Pay, but transactions don’t complete. They say the page doesn’t change.

Message 17 of 44
692 Views

Just published my site. Apple Pay is not coming up at checkout in my online store even after it has been activated in settings.  Google Pay is working fine. I have set the toggle in settings to accept Apple Pay and saved the setting. It doesn't show up on an iphone or Safari. (I saw a similar thread and there was no resolution).  Any suggestions?
Message 18 of 44
2,212 Views
Square Community Moderator

Hi there, @tgp1 👋 Thanks for reaching out to us here on the Seller Community! Nice to have you join us.

 

So sorry to hear about the trouble with your Apple Pay capabilities on the Online Store. Strange, indeed. I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding issues with Apple Pay appearance on the Online Store.

 

As you most likely know, Apple Pay options will only be viewable from an iOS device that can support Apple Pay - yet it sounds like you are viewing it from an iPhone so the option should be there. Would you mind flagging this over to our Support Team directly? They can take a deep dive with you to see where the issue lays.

Joe
Community Moderator, Square
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Message 19 of 44
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Thanks! I've messaged support and the issue has been escalated. Haven't heard back but I'll post if a resolution is found.

Message 20 of 44
2,051 Views
Super Seller

This was brought up in MAY. And it’s still an issue. The weebly team is not the square team. They work on a different timeline. We are currently looking for other options. There have been no updates, improvements, fixes in some time.

Message 21 of 44
1,884 Views