Customer has to use a code to login to their appointment account

[uptownbarber]

So I am a little confused as to why customers have to use a code sent to their phone every time they log into their account? It is very fustrating that they cannot create an acconunt with a username and password, not only that every single time they want to book an appointment you have to type you mobile number in, get a code sent to you, then type the code in.

[Chad]

Hello @uptownbarber! 

Thank you for taking the time to share your feedback around customer profiles for Square Appointments. I'll make sure to share your feedback with the Appointments team. 

Currently your customers do not have to remember a username or password for their appointments profile. The booking flow utilizes a security code, which is sent to the phone number on file with the account. This keeps the profile secure. 

If you have any other questions please feel free to reach out!