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Text messages for Online Store order notifications

It would be best for my business to have text messages notifications for my online orders. The other soultions that were discussed in other threads will not work for me. Could you please let me know if this feature could be added?

Message 1 of 16
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Admin

Re: text messages for Online order notifications

Hey @Issac!

 

Thanks for this feedback.

 

Currently that's still a feature request but we have heard this request from sellers before so thanks for surfacing it again. We will let the Product team know you're looking for text message notifications for your Online Store as well. 

 

Here's an insightful Community post about: Feature Requests: How They Work if you're curious too. 🙂

Ashley C
Community Moderator, Square
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Message 2 of 16
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Re: text messages for Online order notifications

Oh God - please do this!

Message 3 of 16
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Re: text messages for Online order notifications

any chance that you're close to having text message notifications for on line orders?

 

thanks!

Message 4 of 16
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Admin

Re: text messages for Online order notifications

No updates to share right now, @BREWERDUDE - but a lot of change is underway with the online store at the moment! We'll absolutely be sure to update this thread if anything changes, so stay subscribed to this thread to receive a notification when we post here.

Valentina
Community Moderator, Square
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Message 5 of 16
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Re: text messages for Online order notifications

Will do. Thanks!

Message 6 of 16
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Re: text messages for Online order notifications

Hi there, I see that after every purchase, customer receives a text message saying "Thank you for your purchase, your order will be ready to be picked up at 12:30PM, etc." depends on the prep time. 

IS THERE A FEATURE for us to EDIT that verbiage on the text? If we have 40 orders arrive in that 2 minutes window, we would not want that first text to say come pick up AT 12:30PM for all that many customers as I think it would be more helpful if we can EDIT our own verbiage to tell customers that "thank you for your purchase, estimated pick up time is 12:30PM, you will receive a confirmation text/email once your order is ready for pick up."  Something similar would work, as long as we have the ability to edit the language so we don't mislead customers and it will break social distance when they all show up at the same time (which happened at our store and it was quite a nightmare for our team..) 

Thank you and I really appreciate any inputs and feedback from your team. 

 

 

Message 7 of 16
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Admin

Re: text messages for Online order notifications

@npham1110 Thank you so much for adding your voice to this feature request and for adding  detailed example of how this feature affects your business. I can see how important it would be to space your customers out. Unfortunately, we do not have the ability to edit the outbound texts for curbside pickup, but I will push this feedback to our team.

 

Thanks for your time and please let me know if you have any other questions. 

AshleyK
Community Moderator, Square
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Message 8 of 16
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Customize SMS notification

Is there a way I can customize the SMS texts that are automated when an Order is ready? 

Message 9 of 16
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Admin

Re: Customize SMS notification

Hey @mkjhbb,

 

I moved your post to an existing thread where other sellers asked the same question.

 

It looks like at the time this is being tracked as a feature request so I'll add your voice to it. 

Ashley C
Community Moderator, Square
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Message 10 of 16
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