Customer can't check out

[BeaValentine]

Hi there.

A customer just reached out to me via email saying they cannot complete checkout because the system won't accept their address or zip code. The address and zip code are correct and the shipping charges pop up, but the Place Your Order option goes away. I have a screen cap I can send if that is helpful. Thanks for your help!

[BernadetteA]

Hi @BeaValentine Yes, a screenshot would be helpful. Can you send it as a private message? This might be something that needs to go through customer support here, but I can confirm. Thanks!