Choosing Language to Send Receipts / Refund Notices to Customers Via Email

Hello Square Community,

 

Thank you always for your support.

 

When we send a customer a transaction receipt or refund notice by email from the app or our dashboard, is it possible to choose the language they receive the information in? Our English-speaking customers are confused about what they are receiving when the receipt or refund notice is in Japanese.

 

Regards,

 

Chazawa.

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Admin

ベストアンサー

@Chazawa-san, thank you for reaching out.

 

Currently, there isn't a way to change the language setting on email receipts. We have been receiving request for this feature and will make sure to convey your feedback to our product team.

 

Thank you.

SQ大竹-Otake
ベータマネージャー, Square
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Admin

ベストアンサー

@Chazawa-san, thank you for reaching out.

 

Currently, there isn't a way to change the language setting on email receipts. We have been receiving request for this feature and will make sure to convey your feedback to our product team.

 

Thank you.

SQ大竹-Otake
ベータマネージャー, Square
ベータコミュニティに参加しよう !
ベータに参加して、Square製品をより良いものにしませんか?
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Hello,

 

Has this been solved? I've seen many threads about this concern since 2019-2020. I also need (by law) for my customers to get their receipts/invoices in both French and English. I am struggling with this issue. Thanks.

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Admin

Hi @Yasmine_RN

Thank you for your comment! In Japan, unfortunately, this is not an issue but a feature request conveyed to our product team. If your Square account doesn't belong to Japan, please check the Seller Community of your country below! Thank you.

Square Seller Community Canada

Square Seller Community US

Square Seller Community France

 

間宮 −Mamiya
Square コミュニティ管理者
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