Feature request for Invoices: Inventory is updated when an invoice is created (not when it is paid)

[JHruby]

This reply was created from merging an existing thread: Square invoices now syncs with Square Inventory

Thanks for adding this feature, but I agree with TomLittle above.  The feature is not usable until there is a way to reduce the inventory on CREATION of the invoice.

The whole point of having inventory tracking is to know how much you have left to sell.  You can't have an accurate idea if inventory that is actually "sold" is still included in the "available" category.

Please complete this functionality ASAP.   

[#2]

It's a money grab it's never going to happen it hasn't happened in all these years and years and years. we know it works in other systems.  Square wants the invoice to be paid, so they get their cut, which is fine but give us the ability to take it out of inventory.  You're biting off your nose to spite your face.

[#3]

So you mean to tell me that Square did all this work on INVOICES and didn't work on the Invoicing and Inventory issue with people SCREAMING FOR YEARS to have inventory reduced after invoice is created.  You have got to be kidding me.  I've been patient, but have had enough.  GET SOMEONE THAT CAN MAKE THIS HAPPEN!!!!  THIS IS ABSOLUTELY UNACCEPTABLE AT THIS POINT.  PRETTY MUCH STUPIDITY.  Adding all the fluff that we don't need is crazy.  WE NEED THIS INVOICE ABILITY NOW!!!!!!   Get the word to anyone and everyone.  Post their emails so we can bombard them directly.  I feel our voices are NOT BEING HEARD!!!  We want answers.

[#4]

Items added to invoices won't decrement inventory until the invoice is paid, not when it's created. From Dashboard, make to enable Inventory Management for Invoices within Items > Settings so stock amounts reflect accurately with each Invoice sale. 

@blessednaildiva

[cpatracey]

Guys - this has been a request as far back as 2016!!!!  This has to be an easy fix - are you really working on this feature?  When an invoice is created we need the inventory to be adjusted IMMEDIATELY - when created, NOT WHEN PAID!

[Joe]

We hear you, @cpatracey. We really appreciate your patience here.

While a feature request like this can appear to be straightforward, these type of inventory overhauls do require a large amount of testing and troubleshooting - especially when working in conjunction with a pillar of our service such as Invoicing. We develop and test extensively to insure that we are bringing the absolute best product to our Sellers at time of roll-out. 

Again, thanks for hanging tough on this one. We will continue to update this thread upon the news of relevant updates. 

[osldSteph]

Do invoiced items (selected from drop-down/auto-filled ones) deduct from existing inventory count when paid for? Thanks! 

[AshleyK]

Hey! Thanks for posting and welcome to the Seller Community! I have merged your post with an existing thread in which @RHatch answers your question beautifully - you can enable inventory tracking for invoices, but it is a setting you have to turn on. Follow the link in his post to go directly to that section in your Dashboard (it's under Items > Inventory).

When this setting is enabled, the inventory will be deducted from your item library once the invoice is paid for, not if it's awaiting payment. 

Here is a screenshot from my Demo account so you can see what it looks like:

[Mahu]

Sounds like square isn't doing anything to fix this issue that so many people have requested.  An option for "When Created" and "When Paid" isn't that hard of a thing to implement on Square's end. I have read through this whole thread and see everyone asking for it and alot of responses that will pass it on to the team.  Hoping for some update or will need to find another way to create invoices and have my inventory reflect it.

[Joe]

Hi @Mahu. Thanks for adding your voice here. We always share relevant updates on threads like these as soon as we have news to share from our Product Teams. No update in regards to this feature request, just yet. 

We want you to feel empowered to do what is best for your business. We will always work and efficiently as possible to bring new features into the fold. While this process can often be lengthy and tedious, we appreciate your patience and value your feedback. 

[AcuHeidi]

I'm going to triple down regarding this. I moved back to Square for my retail items; however, having the inventory reduced at "time of payment" vs "time of creation" is maddening. I can't use the inventory reports to re-order stock because they don't match what's on hand. It totally defeats the purpose. I don't have time to be doing manual recounts like that. And I know that I have lost / stolen inventory - but my reports don't reflect that.

I understand that user testing takes time - but this was first requested in 2016. Almost 4 years ago. It puts you out of competition with products like SquareSpace, Weebly, and Shopify. I use Square because it's easy - but I may have to move off the platform if this isn't resolved. 

[aats1]

Why is my inventory not updating automatically when an invoice is marked as paid?

[JustinC]

@aats1 🤔

Hmmm, it sounds like Invoices Inventory Management isn't enabled in your Dashboard settings. 

Check out the link @RHatch provided in his post above - it'll point you directly to the page on your Dashboard where this setting lives. 

I hope this helps!

[Paulyester]

I've commented in other threads about this feature...  it really becomes cumbersome at annual inventory time... I have to account for all the merchandise on unpaid invoices in my total count... can't wait till Square adjusts my inventory at the time of invoice creation (when my items leave the warehouse) so my physical 'in stock' count is always right!