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Feature Request: Add Modifiers or Options to Services

Feature Request: Add Modifiers or Options to Services

PLEASE give the ability to add modifiers to services. This one omission is what keeps Square Appointments from being the perfect tool for my business.

 

Creating a separate service for each wanted modifier does not work, because just like items, certain modifiers only apply to certain services.

 

Being able to create modifiers for services, and possibly a time duration to each modifier to be added to the service time would be perfect. For example, as a vehicle detailing business:

 

SERVICE: Premium Detail (2 hrs)

 

Modifiers:

  • Hand wax +$10 (+20min)
  • Sealant +$20 (+20min)
  • Fabric Guard +$20/+$30/+$40 (+20min)
  • etc.

As you can see, having a $20 fabric guard as a standalone service does not make sense, as it can not be booked as a standalone service. It's an add-on modifier to the Premium Detail. And perhaps I have another detail package that includes the fabric guard in the price, so that modifier doesn't necessarily apply to every service.

 

I can see this same concept working flawlessly with many other industries as well, such as a hair salon. The service could be a haircut, and an addon modifier could be "shampoo & blow dry". But a shampoo & blow dry is not a standalone service- it only works as a modifier to a haircut service.

 

Not only would this functionality tie in perfectly with the way items are already setup within Square, but it allows us to remember all the upsale and crossale options for our services, thereby increasing revenue for both the merchant as well as Square.

2 Verified Answers
Verified Answer

Re: How do I get add ons available to book with a service

@Archilaveronica You can add variations to a Service, but there isn't a way to set up Add-Ons I'm afraid. It's a feature request we're tracking in this post.

 

In the meantime, I hope you can use variations to create different combinations of your services! 

Verified Answer

Re: Feature Request: Add Modifiers to Services

@AROBINSON we're with you, modifiers for services would be fantastic!

 

However, until this featuere comes around we've figured out a workaround.

 

Here's how it would look for you:

• Create your main services: "Premium Detail", "Standard Detail", etc.

• Then create more services: "+Hand Wax", "+Sealant", "+Fabric Guard 1", "+Fabric Guard 2", "+Fabric Guard 3", etc

 

When booking an appointment, it would look like this:

Mr. Joe Black

Thursday, Feb 7, 2019

9:00 AM-11:40 AM (2 hr, 40 mins)

Booked by You on 2/6/2019

SERVICES & ITEMS

Premium Detail (2 hours) $100.00

+Hand Wax (20 minutes) $20.00

+Sealant (20 minutes) $20.00

Total $140.00

 

167 Comments
Square Community Moderator

Hi @Kinetricwellnes and welcome to the Community!

 

I don't have a timeline to give right now- but if this does become a feature in the app, I will be sure to update this thread.

I made an account for my nail page, and added services and made my add ons like decals, chrome, Swarovski crystals etc in a separate  category, but when I go to book it doesnt let me book the add ons with another service i can only choose one. And not multiple I must be doing it wrong how can I do it

Admin

@Archilaveronica You can add variations to a Service, but there isn't a way to set up Add-Ons I'm afraid. It's a feature request we're tracking in this post.

 

In the meantime, I hope you can use variations to create different combinations of your services! 

Square, any update at all on this? I'm a detailer and was racking my brain all morning about this very thing when I stumbled upon this thread.

 

The work around you suggested is okay at best. I have 3 tiers of services and 20 modifiers, most of which are carried across all 3 service tiers at different prices. Having a service menu with 120 items isn't suitable.  It would far too confuse my customers and I could see a bunch of them adding an add-on that shouldn't be available to the service they selected. Or they select a service that on it's own shouldn't be selectable. With modifiers I can allow only whatever ones I want for that service. Also, add a duration option for modifiers! One modifier could take a 1 hour service and make it 3 hours. 

 

This threads almost a year old, has there been any progress here?

Square Community Moderator

Hi there, @Bighead951. Thanks for adding your voice here. And thanks for giving some context as to why this work-around isn't ideal for you. 

 

While we don't have any new updates in regards to this feature request, I will be sure to continue to add your suggestions over to our Product Teams. Thanks so much for your patience here.

The title of this thread has been edited from the original: Modifiers

 

I did all the steps down to save and for some reason when I go to my booking link, the modifiers don’t show up at all. 

I'm working with Square Appointments. My business is service based (car detailing).

 

We sell services (Ie. Full Car Detailing is $74.99 and takes 1 hour), but we also allow customers to add certain extras to that service (ie. a special tire dressing that costs + $5 but doesn't take any additional time). 

 

How can I make these "add-ons" work in online booking? I've tried using MODIFIERS but they don't show up in the online booking website. 

Square Community Moderator

Hi @tl_obrien

 

Currently, modifiers won't be able to show up for your services when going to book online. This is a feature request we are tagging and keeping track of. 

 

I have moved your post to a board with similar questions and workaround in the meantime. Check out the post by @BradSC!

Admin

Hey there @Gnnails. Are these the steps you followed to create modifiers? Those are the steps you'll want to follow. If those are the steps you took to create them and you're still running into issues, you'll want to go ahead and contact our Appointments team. They'll can go through some troubleshooting to see what the problem might be.

Help! I set up hourly time slots that my clients can choose from and added "Add-on" services as well. So lets say I have someone book a hour facial and they also want to add on a brow wax that is 15 mins, but when they go to book it shows no openings because it's over an hour. I thought it would just automatically go into the next time slot? I'm so confused.  How do I fix this.