Automated Welcome Email Without Coupon?

[pessosices]

I love the automated Email Marketing Campaigns, and I want to start a "Welcome New Customers" email, but I don't want to send them a coupon - I just want to give them some information on us, our social media info, and our Loyalty program.

I tried to just delete the block with the Coupon in the email, but it didn't let me - any hope to change this or a workaround to automaticallly send an email to any new customer/email address in my system?

Thanks!

[pessosices]

Along with this, I'd love it if I could further customize the other automated emails.

For example with the "Bring Back Lapsed Customers" Email - if I could change the length of time from "customers who had been regulars  but have not returned in at least 6 weeks." to longer than 6 weeks.

We're an ice cream store and I don't want to give away too much in the off season - since the customers will probably learn that they just have to wait 6 weeks to get another coupon.

I'd love to be able to get in there and use the logic and even create my own automated campaigns.

Thanks!

[pessosices]

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[pessosices]

Another bit to the email & coupon thing.

Right now create a marketing email with a coupon, and post that on facebook. My facebook followers click on that, and I can capture their email address either by them entering it or connecting to facebook. The customer receives a unique coupon code in their email.

However, it seems if a customer uses that coupon code, that sale is for some reason not connected back to their customer profile in square.

If square assigns a unique coupon code to them, then that coupon code should connect that sale and therefore that customer back to that email address.

[Chad]

Hello @pessosices! Thanks for taking to compile all of this for us! 

Currently the Welcome new customers automated campaign will have a coupon. You could create a custom welcome using the Create a newsletter or Send a quick update blast campaigns. But this will require some manual work. I will make sure to pass this feedback along to the Product Team! 

The coupons from your Facebook campaign should tie to the customer as long as they have a profile in your directory. If that isn't the case I recommend reaching out directly to our Support Team. 

If you still have questions or any other feedback let me know! 😀

[pessosices]

Thanks!

But the Create a Newsletter or Quick Update will not automatically send to any new customer - that will send a blast to all of my reachable customers, so it's not a custom welcome.

Yea, the transactions where a coupon is redeemed definitely are not showing up in the customer's profile. It says "Coupon Redeemed" but no transaction appears.
I have a screenshot, but can't seem to share it here.

[Chad]

@pessosices, yes an email blast would require some manual work. You would have to create a group and add your new customers to it manually. 

I think you should reach out to our Support Team for the issue with the coupon. They will be able to look at your Customer Directory with you over the phone. 

[pessosices]

Alright, that doesn't really accomplish what I want to do it manually, so I'll just include a discount in the automated welcome email.

But I really would love to see a lot more customization in content and options for automated emails - being able to do any type of automated email I want would be fantastic.

For example with the loyalty, instead of an email that's 1 star away, being able to do one thats 2 or 3 or 4 stars away from the reward.

OK - will do, thanks

[grwcinc]

I would like to do the same.  There should be away to automate a Welcome Email for new customers without offering a coupon.  Manually creating groups and sending batch emails seems unnecessary and disappointing considering the monthly fee.