x
Highlighted
onceandagain216

Can we use text messaging instead of email for Square Marketing?

Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # only.

Message 1 of 116
7,234 Views
1 Verified Answer
Verified Answer

Re: Text message instead of e-mail for marketing?

Hi @mream and to everyone who’s taken the time to share their thoughts on this feature request. To kick things off, I’m Edward and I’m a Product Marketing Manager for Square Marketing and I work very closely with our Product Manager, engineers, and a number of our sellers.

 

It’s very important for us to keep a pulse on what’s top of mind for our sellers, so please continue to provide feedback on Square Marketing and Square Loyalty and the improvements you’d like to see! As for this exact feature, this is definitely something that comes up regularly when we talk to and survey people (as well as a number of other key improvements). Since we only have a limited number of resources, prioritization is challenging but we’re giving SMS functionality a lot of consideration, and are planning to offer automated SMS triggers through Loyalty as a first step. While I can't commit to any specific timeline at the moment, I can definitely commit to reaching back out to share future updates, as well as to solicit help when we’re ready to test things out.


While on the topic, I’d love to hear if any of you have used SMS marketing tools in that past and what your experience was like. What were your open, engagement, and redemption rates (if you offered discounts)? What made you believe this was a useful tool for marketing your business?  I would definitely appreciate hearing more of your thoughts on the topic! If you’re interested in chatting further, please sign up for a 30 minute conversation here.

115 REPLIES 115
Admin

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

Great suggestion! I know I've heard this feedback from multiple merchants.

 

For the time being, our marketing campaigns are limited to email only. While it's possible this may change in the future, you're best bet is stay diligent, and suggest that your customers enter their email addresses so they can take advantage of your awesome deals and announcements. 🙂

Message 2 of 116
10,390 Views
bandoraone

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

lacking text marketing. doing double work now with the loyal customers which is a waste of our time and missing opportunities for SQ.

Message 3 of 116
7,109 Views
BOONgarden

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

Is there any update to this request? I'm opening my biz in 7 days and was hoping to put out a flyer with a text code for new customers. 

Message 4 of 116
7,040 Views
Admin

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

@BOONgarden - While we don't have any sort of update to share, we'll be sure to update this thread if we do. In the meantime, I'd suggest checking out this thread for more details about the feature request process itself. Thanks for taking the time to comment! 🙃

Message 5 of 116
6,792 Views
AletaBermardin

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

NEW SALON LOCATION FOR ALETA’S HAIR AFFAIR!!!!

I am welcoming you to [Personal Information Redacted] located in Diane K’S [Personal Information Redacted]. All your prices remain the same and receive a complimentary haircut when you bring someone in.  On Monday 3-7 and Tuesday 9-2 I’m at The Walmart Salon in Osprey for those of you that want to stay local.  Any questions call Me [Personal Information Redacted]

 

 

Message 6 of 116
3,617 Views
trainman

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

YES, that is very much needed. I work with many customers under 40 years old, and a good percentage of them under 25, and texting IS the way they communicate and get much of their information from various vendors as they opt in to receive texts.

PLEASE push on this and implement as 9 out of 10 of my new customer signups for our loyalty program we subscribe through Square DO NOT sign up to give us their emails. Even though we give them 10 free points toward receiving their loyaly reward of $10 off their m=next purchase once they achieve 100 stars (dollars) spent with us. This is how we set up our reward or loyaly program. Texting - need it!!

 

trainman

Message 7 of 116
6,736 Views
Admin

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

Definitely agree it would helpful, @trainman. We'll update here should anything change, thanks for taking the time to share!

Message 8 of 116
6,732 Views
KCK

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

Hey Sean...

 

Any update on text message marketing?

Message 9 of 116
6,624 Views
Admin

Re: Can we use text messaging for marketing instead of e-mail? Most of my customers give phone # ...

Thanks for taking the time to share your insight, @trainman. I apologize for any inconvenience this is causing and I will certainly share your post with our Product Liaison team. We don't want any of our sellers to miss out on any sales — appreciate your patience.

Message 10 of 116
6,606 Views