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Feature Request: Multilingual / multiple languages for Square Online sites

Hi,

Does Square support to build a multilingual online store?

Thanks.

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Hey @wangjueliang,

 

At the moment having multiple languages is not a feature of Square Online store, however you can create multiple websites now - you could build a new website for each language you wanted to support. Other than that I don't have a workaround, however will pass your feedback on as a feature request.

Seamus
Community Manager, Australia, Square
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Admin

Best Answer

Hey @wangjueliang,

 

At the moment having multiple languages is not a feature of Square Online store, however you can create multiple websites now - you could build a new website for each language you wanted to support. Other than that I don't have a workaround, however will pass your feedback on as a feature request.

Seamus
Community Manager, Australia, Square
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Thanks Seamus!

Does that mean the different websites will have a different URL I guess?

Cheers,

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@wangjueliang they would - though you could set up a home page at the main URL with links to the other sites, so that all traffic can flow through the same original domain if you have a specific URL you want to use to direct customers to your website(s)!

Seamus
Community Manager, Australia, Square
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You could have 2 Square Online website site linked to the same Square account inventory?

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Admin

Hey @PepeJF, you certainly can 🙂

 

Check this article for more on managing your inventory with multiple websites!

Seamus
Community Manager, Australia, Square
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I tried to work around the issue by making spanish versions of all the pages on the website, with a link in the top navigation possibly as a button, to switch between the english and spanish versions, but unfortunately the top navigation can not be changed for individual pages and is site wide so there is no way to have a seamless experience.  The top nav is either going to be english or spanish becuase i can only have one.

 

Does anyone know of a workaround?  I did call square tech support and they seemed willing to help me but then we were suddenly disconnected and they did not call back even though they have my email and phone number.  And I don't have 20 minutes to wait again to explain my problem to a new person right now so i will have to just try that another day...

Have any of you have found a solution to this and know how i can have a bilingual website so my customers may switch between english and spenish?  Do I have to pay for two bloody square websites when i really only need one? 

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Admin

Hey @MelysFlowers,

 

Thanks for getting in touch.

 

Multilingual websites are yet to release with Square Online, though it's something we're tracking feedback on and hope to be able to provide in the future.

 

In the meantime though, you can create multiple website with your existing Square Online account - there shouldn't be any additional charges to do this! Read more on creating multiple sites here and let me know if you have any questions 🙂

Seamus
Community Manager, Australia, Square
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I have traffic to my website from locations around the world. I have clients in 39 countries. I would like the option to have my website in multiple languages. Having this option available is extremely valuable. When will Square offer this? Square bought Weebly and the Weebly offers this option but Square will not allow the use of this option. What will be done? I really hate to migrate to another platform.

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Square Community Moderator

Hey @MuseBelts,

 

I don't have a date I can give you if and when this is going to become available but I checked in with the Weebly team and they confirmed it's something they don't offer but hope to in future improvements.

 

I passed the suggestion along for you so they're aware!

Ashley C
Community Moderator, Square
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Thank you for your replay.

 

Just a little note. Weebly's(Square) competitor offers the multi-language option readily available and for FREE.

For any business that has an international clientele, having a multi-language site is very important.

 

Another tip, if Weebly has an app store full of unusable apps why not remove them from the Weebly site. it is disheartening to use Weebly and discover most, if not all of the apps cannot be used.

Just a friendly tip.

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Beta Member

@ashc

 

We're a shaved ice business with a diverse customer base. We're losing orders because we don't have an online store in Spanish. Square is losing out on revenue because of this. One more voice for multiple language support on the Weebly platform.

 

Suggestions for workarounds welcome. 🙂

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Square Community Moderator

Hey @Snow,

 

I don't have a workaround to offer since the feature just isn't available yet.

 

Really sorry I don't have a better answer for this. 

Ashley C
Community Moderator, Square
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Correct me if I am wrong, but Square bought Weebly. Weebly carries a multi-language plugin in its App Store. Weebly allowed the use of that App before Square bought them. I have contacted the app developer already. How complicated is it to allow the use of that very app on our web page. In fact, most of the Apps, if not all of them, in the App store do not function. I don't get it. I have also contacted support by email about this and other issues and they do not reply. Weebly isn't exactly winning my affections not at least answer tech support-related emails.

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Admin

Hi @Snow - I can step in for Ashley on this one. We can't speak directly to the engineering process of adapting a app widget to be used directly on your own site. What I do know is that we field thousands of feature requests each week here on the Seller Community, and bringing these features to fruition often takes an ample amount of time and effort from our engineers.

 

The same applies to our Support Team. It may take some time as we work through our volume of cases, but you can insure that we will reply to you soon. We appreciate your patience. For expedited Online Store support, I recommend reaching out to our Square Support Team by phone directly.

Joe
Community Moderator, Square
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I like to use eCommerce by square.

But I need multiple languages for customer.

Seems only one language for whole website setting.

 

Can anyone help me to find out the solution? Thanks.

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Square Community Moderator

Hi @MichaelTsai and welcome to the Seller Community! This is currently a feature request and unfortunately there isn't a way to have more than one language setting for your online store. I can see how this feature could benefit our sellers and I will send the feedback to our Development team. Thank you!

AshleyK
Community Moderator, Square
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My square dashboard is in English. I am using weebly for my website but the default setting are set to Spanish. Does anyone know how to change this? 

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[The title of this thread has been edited from the original: Multi-Language support for the Weebly Online store]

 

I want to use the multi-language app that Weebly offers. Will Square allow this app to be used?

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Alumni

Hello @MuseBelts,

 

Thank you for posting in the Seller Community. 

 

We currently do not have a timeline on the integration between Square and the Weebly multi-language app. We definitely see how it could benefit your business model. Our teams are constantly looking through our seller's feedback to make necessary improvements, and we will be sure to let you know if anything ever changes or if new updates are released. 

Alex_
Community Moderator, Square // Moderador de la Comunidad, Square
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I hope they put this option on the front burner for making a decision. Your competitor offers this for free. And I suspect other Weebly/Square website owners would find this app valuable in bringing in much more sales.

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