x
Highlighted
CKinkade

How to change personal name not business name?

I need help with this too, but the only option I can find under "Personal Information" is to change my business name. I have a typo and would like to correct It without having to start over with my online shop, etc. 

Message 1 of 75
11,138 Views
1 Verified Answer
EJ_
Verified Answer

Re: How to change personal name not business name?

@CKinkade Sorry for the late reply here,

 

 

Unfortunately you aren’t able to edit the legal name you used to activate your Square account. If you'd like to fix a typo with your activation name, you'll need to create a new Square account.

 

Fortunately the activation name is not public facing in any way. 

74 REPLIES 74
Admin

Re: How to change personal name not business name?

@CKinkade Sorry for the late reply here,

 

 

Unfortunately you aren’t able to edit the legal name you used to activate your Square account. If you'd like to fix a typo with your activation name, you'll need to create a new Square account.

 

Fortunately the activation name is not public facing in any way. 

Message 2 of 75
15,579 Views
TeddyJam

Re: How to change personal name not business name?

I am another one that has a personal name legal name change.  I will call support when they are open to see if they can do this.  The public may not see it, but I see it and hopefully can get this changed without opening up another account.  My bank changed my name, so I'm sure there is a way for Square to do it to..

Message 3 of 75
10,892 Views
valdiedrich

Re: How to change personal name not business name?

The activation name IS visible to the public because it is also my employee name. When I got married, I attempted to update my employee record with my new name, because customers see it every day in transactions. The system told me I could not update my employee name because it is linked to the activation name. I cannot update my name without closing my account.

Message 4 of 75
10,751 Views
Admin

Re: How to change personal name not business name?

@valdiedrich You're correct here. 

 

Unfortunately there's not a way to edit the legal name you used to activate your Square account. Creating a new account would be the only way to do this. 

Message 5 of 75
10,727 Views
WilliamA

Re: How to change personal name not business name?

That's messed up guys. I have a legal name change as well and use Square for payroll so I don't want my old name appearning anywhere in my account. Perhaps you are able to make the change now?

Message 6 of 75
9,968 Views
Admin

Re: How to change personal name not business name?

 

@WilliamA I'm afraid it's not possible to edit the legal name used to create a Square account. I'm checking in with our Payroll team to see what implications this has if you're using Square Payroll. I'll post again here as soon as I have more information! 

Message 7 of 75
9,944 Views
Admin

Re: How to change personal name not business name?

Hey @WilliamA, I'm following up for @Helen

 

We are able to change the legal tax payer name in Payroll! You will need to reach out to our support team for assistance though. 

 

I hope this helps! 😃

Message 8 of 75
9,935 Views
Admin

Re: How to change personal name not business name?

You're welcome @BillD

Message 9 of 75
9,892 Views
Discodolls

Re: How to change personal name not business name?

I've been back and forth with them about this too, I explained that its technically fraud, as they are using a name that is no longer mine! I don't see why its not a problem for the courts, banks, social security admininstration.... but not square? Makes NO sense. Also, watch out if you move your business, and hit "new Location" because it will create a duplicate location that you can also never delete. Even if you've never processed payments or done anything with it... its there forever! I love the comment above.... if you make a typo, just create a new account! Geez. I guess I'll just cancel my capital loan, transport all my appointments, clients and payroll because I hit the wrong button 2 years ago. I'm not understanding why they can't edit their own program. No one is giving any reasons, which is why we're all so frustrated. Maybe if you explained why this is your policy, it would help us at least understand your nonsense!

Message 10 of 75
9,845 Views