Every year (like I did today) at about this time I write to Square and ask them this very same quetion. With so many bakeries using Square, I don't understand why they aren't trying to develop this feature. Our Bakery POS system meanwhile is trying to duplicate square features, but so far hasn't been able to be as good and as SIMPLE of a register system.
Like other bakeries, we pay a monthly premium for our bakery POS, just to be able to place FUTURE ORDERS in a software program. During the holidays and weekends, we tally them up, print lists, alphabetize them etc.
The problem occurs when you take an order over the phone, or in person, and then have to do a second entry into a different software system. This creates mistakes. Yesterday we didn't make a 13 year olds birthday cake because the person doing the data entry put it into our software program on the wrong day. This is our ultimate concern! If SQUARE allowed the order to be placed on their system, the order could be emailed to the customer for review, and the details of the order would be only entered once.
The online ordering system has some of what we need, except for the ability for staff members to put in the orders. I've tried the Invoicing feature, but if the customer wants to pay right there, that is no good. Both of these systems BENEFIT SQUARE, as they push the customer into paying by credit card vs. paying in the shop with cash. And, we are charged a higher fee if they enter their card instead of paying in the shop with the card. I do not take cards over the phone for this reason.
Square knows that if they create this feature our customers will be paying in the shop some of the time, and those transactions may be with cash. Do they not see it as a profitable feature? What else could be the reason for them skirting around this option? I am sure if they got it right, many of us bakery owners would pay a monthly fee for this feature.
Someday ???
