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Can I have multiple customers with the same phone number to book Appointments?

We need to be able to book appointments for multiple customers with the same cell phone number.  In our business, a parent might have 2 kids that are our customers.  The parent needs to be able to book a separate appointment for each child but using the same cell phone contact number.  It looks like Square only has a 1:1 relationship between phone number and customer.  

 

Does anyone have a work around?  Or, is this enhancement coming?

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Admin

Hi @MTMBilling,

 

Thanks for bringing this up and sorry for the trouble with this. You should be able to create two separate customers within the Directory tab, though still allow them to have the same contact phone number. For step-by-steps on editing or setting this up, have a look here: Edit Customer Profiles Online.

 

If this doesn't clear things up for you, please get in touch with an account specialist on our Customer Success team. They'll be able to take a look behind the scenes and make sure everything is sorted out. 🙏

️ Tom | he/him
Seller Community Manager | Square, Inc.
Find step-by-step help in our Support Center
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