The receipt that is printed when closing a drawer, along with the interface and information presented during that process, is generally confusing for my staff.
If the goal of counting down the drawer is remove the cash sales minus debits then not providing that number is confounding.
Not showing the collected credit tips is a daily frustration. There is no way to quickly count a drawer, with any volume of sales/tips.
The very unintuitive format of the cash management process is a constant issue in my day to day operations, and even seasoned staff randomly get confused/frustrated with the missing information, and counter-intuitive format of the information they have to input.
Typing in the closing amount of the drawer including the starting/remaining amount of the cash drawer included is simply confusing, and counter to the format of nearly all other POSs.
Counting deposits while using the drawer receipts is also unintuitive, because the "Actual in Drawer" number is not the number the staff would put in a deposit envelope, or that would be counted by someone at a later time.
Cash management in general is littered with little math problems that just encourage more opportunity for errors, especially at the end user level.
