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HelenSkuse

Constant error "Please restore internet to take payments"

I am using a Samsung tablet and Square chip/magstripe reader and am regularly getting an error at the top of the dashboard saying "please restore internet to take payments" however my internet is perfectly fine. My tablet has its own SIM with internet and the connection is decent.

The only way to get the app working again is to close it down and re-open which is time consuming waiting for it all to load when i have a customer infront of me,.

 

Is this an issue with the app? I have the most recent version. Is there something i can do to stop this from occuring? 

 

I was not having this problem last year, it has started in the last few month and happens every day now, sometimes more than once.

 

Thanks

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Admin

Re: Constant error "Please restore internet to take payments"

Hi @HelenSkuse, and sorry to hear about your issues with our app 🙁

 

It sounds like our app isn't able to connect to the Internet, which is required to take credit card payments. It certainly sounds strange that you are able to access other Internet-enabled apps on your tablet - when I've seen in this issue previously, deleting the app from your tablet and re-installing it from the Google Play store usually corrects the problem. Don't worry - all of your account information is stored with us, and linked to your Square account login details.

 

Let me know how you get on - hopefully we can have you up and running soon!

Message 2 of 8
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kimathena

Re: Constant error "Please restore internet to take payments"

I am having the same problem with square - I have an ASUS tablet - i bought both this year.  It happens all day everyday and I am losing customers.  we use it as we are food vendors at fairs & festivals...  I tried to keep on in my house to see if it happens at home and it still does it - how do i fix this?

Message 3 of 8
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FARSkateShop

Re: Constant error "Please restore internet to take payments"

Same here, on a Moto G5 phone. It very definitely does have internet, both Wifi and 4G and every other app uses it.

Message 4 of 8
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Viesainebroths

Re: Constant error "Please restore internet to take payments"

Same issue here, have to restart the phone to clear it.

Message 5 of 8
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Viesainebroths

Re: Constant error "Please restore internet to take payments"

The hack fix I found to work is turn off then on again your mobile network and it will reconnect.

Message 6 of 8
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OakGrovePl

Re: Constant error "Please restore internet to take payments"

I have been having the same issue. I am using Samsung tablet sm-t378v I've had this happen about every 20 - 30 min during the day. Will process a transaction and the next transaction gives me "restore internet to take payments" my only remedy right now is to put my tablet in airplane mode and wait 5 sec. Then turn airplane mode off and it will reconnect to reader and internet. Very delayed for customers to checkout with me because of this. My internet connection is perfectly fine on any other apps and speedtest.net when we receive the "restore internet to take payments" error. It is definitely a app issue and not internet service. Please fix!

Message 7 of 8
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cmusicshop

Re: Constant error "Please restore internet to take payments"

Joining this thread - same issue.  Tablet goes idle for a period and when I go to use POS it says 'restore internet' however the internet is fine, working for everything else.  Have to swipe close the app and restart it.  Several updates ago I had the issue of it losing the bluetooth to the reader, that is improved but now it has been this issue for quite a while.

Message 8 of 8
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