DEBIT CARD REJECTION

[SDP]

I have an invoice that is unpaid. When the customer tried to use his debit card it was rejected; but he got a notification from his bank of a debit card withdrawal of the same amount of the invoice. So the customer is saying he has paid and is mad because I don't show it as being paid. PLEASE HELP TO EXPLAIN THIS

[Fresh1]

Hello,

Do you have a record in your transaction detail showing that it was paid?

---Dashboard>Sales>Transactions(Input date range)>Export> (Drop down menu)>Item detail CSV---

AND/OR

---Dashboard>sales>Deposits (Input date range)>Export--- and then review individual credit deposits to find (or not) the transaction in question

These situations can be frustrating, so double check your transaction to make sure that you have not recieved payment. If you are 100% sure upon your sales reconciliation that you do not have payment, it may be an issue on his end with his banking insitution.

At that point, they customer would need to provide proof of payment.

Good luck!