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cornpopper

Do loyalty points get taken away when a refund is initiated?

Points don't automatically get removed when a loyalty customer returns an item(s) that they received points for. I know you can manually adjust but this should be a no brainer to automatically removed during a return.

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Admin

Re: Loyalty points return during refund

Hi @cornpopper,

 

You're correct that the points don't automatically remove once a refund has been made. At this time, you have to manually remove the points from a customer's profile after a refund is initiated. 

 

To do so from the Square App:

  1. Tap Customers.
  2. Search for your customer by name or phone number.
  3. Tap Edit next to their Loyalty status.
  4. Adjust points using the + / - signs.
  5. Tap Save.

I do see what you mean by it making sense to be automatic though so I will let our Loyalty team know about this suggestion. 

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