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Does Square allow or handle currency conversion for international customers?

The title of this post has been edited from the original: Does Square Allow or Do Currency Conversion?

 

Hello everyone! I'm very happy that I'm able to accept Credit/Debit cards by using Square. I never thought to ask this, but I do have this one question:

 

Does Square allow or even do currency conversion?

 

I need to know because on my art website, I allow differnt currencies from a few different countries to come to my website and pay with PayPal. My selected countries are United Kingdom, Candada, Japan, and Ireland.

 

If I have someone from the United Kingdom that wanted to purchase an artwork with their credit/debit card, and they paid me by using Pounds, I would need to be able to convert that into US Dollars. That would be the same with Japanese Yen, Canadian Dollars, and Euros.

 

Thanks so much for your time. 

Message 1 of 40
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1 Best Answer
Square

Best Answer

Hi @JCrockettArt1

 

All Square charges are made in the currency of your country of activation (USD for you), and your customers bank does the currency conversion. 

 

So less work for you 🙌🏼

 

It's also good to remember that when an internationally-issued card is charged or refunded, the cardholder may be charged for currency conversion by their card issuer.

 

I hope this helps, and let me know if you have any other questions. 

View Best Answer >

Message 2 of 40
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Square

Best Answer

Hi @JCrockettArt1

 

All Square charges are made in the currency of your country of activation (USD for you), and your customers bank does the currency conversion. 

 

So less work for you 🙌🏼

 

It's also good to remember that when an internationally-issued card is charged or refunded, the cardholder may be charged for currency conversion by their card issuer.

 

I hope this helps, and let me know if you have any other questions. 

View Best Answer >

Message 2 of 40
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Thanks so much, EJ_. This helps me and any international customer that may want to buy. With the Holidays coming around the corner, this is great information to know. 

 

Thanks again for your time and response.

Message 3 of 40
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Square

You're welcome @JCrockettArt1 and let me know if you need anything else!

Message 4 of 40
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This reply was created from merging an existing thread: When sending invoice to Canada

 

When sending invoice to Canada will it calculate the exchange,% 

Message 5 of 40
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Admin

Hi @Huggers_15, I've moved your post to this thread so you can read the Best Answer to this question

Helen

Seller Community Manager, Square

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Message 6 of 40
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I want to change from Canadian to US dollars but I'm unable to do so. I disabled my credit card payment methods thinking I would be able to change it that way but it's just not working for me. Would anyone be able to help or have any ideas? I'm not having any luck over the phone either.

Message 7 of 40
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Square Community Moderator

Hi there, @domniksave 👋 Thanks for taking the time to reach out to us here on the Seller Community! We are excited that you took the jump and joined us here. Welcome! 

 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding currency conversion and Square. Take a look at this Best Answer from EJ, it should get you where you need to be. 

 

I hope this helps! Let us know if you have any clarifying questions. We are here to help! 

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 8 of 40
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Hi everyone, I am new to square platform. I wanted to confirm if I can send an invoice and accept payments in Great Britain Pounds even though my business is US based and the currency for my account is also USD? I checked out the invoice page, but it does not give me the option to change the currency. Any help in this regard will be greatly appreciated! 🙂

Message 9 of 40
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Square Community Moderator

Hi @proprinting 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us - welcome!

 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding conversion of currency. Take a look at this Best Answer from EJ for more insight! Let us know if you have any clarifying questions.

 

Cheers!

Joe
Community Moderator, Square
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Message 10 of 40
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I have a US client who has paid with a US credit card.  I have a USD borderless account here at TD in Canada.  I put in that information to transfer the funds.  Is this going to work?  It has been a day already and the funds have not been transferred.  Can someone please explain if this will work and how it works exactly?

 

thanks!

Message 11 of 40
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Square Community Moderator

Hi there, @kirsonj 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us here.

 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding currency conversion when processing through Square. Take a look at this Best Answer from EJ - he will help clarify.

 

In regards to the delayed transfer of your funds, we aren't able to actually see account-specific information here from the Community. We would recommend reaching out to our Support Team, they can take a look into your account for you and see what the hold up is.

Joe
Community Moderator, Square
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Message 12 of 40
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Hi we do coaching capsules on the net we dont send any goods out ou Canada Can we accept other currency as Euros directly true Square in our Canadian account 

 

Thank's  Marcel Boyer 

 

 

Message 13 of 40
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Square

Hi @Emotionreset

 

I've moved your post over to this existing thread. 

 

Check out the best answer and let me know if you have any additional questions. 

Message 14 of 40
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I am trying to change my account currency to USD, we are based out of Canada however 90% of our customer base is in USA. We would like to set up our account to show USD but I can't find that option anywhere. I also tried reaching out to support and there is no phone number anywhere on the website. I also tried (?) Help link in the dashboard but when I click Ask Support nothing happens there is a glitch of some sort.

Can someone from Square please contact me ?

Thank you

 

Message 15 of 40
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Square Community Moderator

Hi @SneakerSeller! Thanks for reaching out. I've merged your post to an existing thread, but basically this is a feature request. Currency is not able to be changed from the country of activation so since you are a CA based company you will only be able to set your prices in CA dollars. I will push your feedback forward though and I hope you have a great day.

AshleyK
Community Moderator, Square
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Message 16 of 40
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does square accept Canadian credit cards and convert funds to Us funds?

Message 17 of 40
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Admin

Hello @dalevenhuizen

 

You can accept international cards using Square Point of Sale. Just make sure to charge your customer the amount you want to receive in USD on the app. The customers credit card will automatically change from CAD to USD and if there are any exchange fees they will be applied on the customers end. 

 

Let me know if you have any other questions! 😀

Message 18 of 40
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I understand that transactions can only be processed in the currency of the country. We are in Canada, and will be selling our product to American customers, who would prefer to deal in USD. Our CDN bank account can have a USD Funds account. Could I link my Square account to that account and then have the transactions processing USD? 

Message 19 of 40
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Square Community Moderator

Hi there, @mmuch 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us here.

 

We can help clarify! I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding international currency. Take a look at this Best Answer from more information!

 

Let us know if you have any clarifying questions!

 

 

Joe
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Message 20 of 40
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So, I created a Canadian account and realized that you cannot charge different currencies so I was going to then change over to a US account but found out you cannot change the location of your account. 

From there I did some looking around and the suggestion was to create a US based account, so I did. In that lays the problem of having requirements of a US address to verify. Is there a way to verify you US account as a Canadian without a US address?

Why is this so difficult for someone to use who does freelance work? Paypal is **bleep** and I'm looking for alternatives and this is starting to look like another failed choice...

PS: I feel like this whole situation is dumb just allow people to charge different currencies... 

Message 21 of 40
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