Does Square store Canadian customer data on servers located outside of Canada?

[BIPL]

We are a Canadian government organization interested in using Square, however it is illegal for us to use services which store Canadian customer data outside of Canada.

We have asked Square customer service this same question directly, twice, and only received non-answers with links to privacy policies which do not answer this question at all.

Does Square store Canadian customer data on servers located outside of Canada?

[Helen]

@BIPL I'm very sorry that you didn't get the help you needed when you contacted our CS team. I'm looking into this for you now and I'll reply here as soon as I have more information for you! 

[BIPL]

Thanks very much for the clarification Helen.

Unfortunately for us that means we cannot use Square.

Storing Canadian customer data in Canada may be something Square management might look into.

[Helen]

I'm sorry that Square isn't suitable for you at this time. I'll share your request with the team and if this changes in future we'll update this post to let you know. 

[Helen · Accepted solution]

Hi again @BIPL, thanks for your patience.

Yes, Square stores Canadian customer data on servers located outside of Canada. For more detailed information regarding our handling of personal data, please see Square's privacy policy. 

Please don't hesitate to let us know if you have any other questions, happy to help.

[tblocke]

Hi,

By chance has this changed?  For health care practitioners in British Columbia, Canada, it's a requirement that health / privacy data is stored in Canada.

Thanks.

[ashc]

Hi @tblocke,

No changes as of right now but if there ever was, we'd be sure to update the thread.

Thank you for checking in.

[acros]

Where are Square's servers located?

[Mira1]

Any update on that? Is Square able to store data in Canada for the healthcare sector? Is Square a PIPEDA complaint?

[Mira1]

Is Square a PIPEDA complaint? Are the data stored in Canada? For healthcare professionals we need the data be stored in Canada

[isabelle]

Hey @Mira1!

Thanks for posting in the Seller Community and resurfacing this question.

Square stores information on servers around the world (including the United States and Japan). We wouldn't be able to specify exactly which information is stored in Canada.