Feature Request: A way to send a mass text to paitents/clients

[myspatime]

The title of this thread has been edited from the original: Mass TEXT

COVID-19 coronavirus

It is now critical that square look at ways to allow businesses to mass text our patients/clients as it has become apparent that it is extremely more effective to communicate more rapidly via text messaging than email marketing. I don't think I need to spell out any other details to push this issue.

Sharon

[Kassi_]

Hey there, @myspatime - 

Thanks for your message. There isn't a way to reach out to your customers by text with Square yet - though there is a Beta Program for sellers who are subscribe to Square Loyalty and Square Marketing. 

We'll share any updates on this request as soon as they're available.

Thank you for reaching out.

[Stvnbgo11]

Sending a mass text should not be part of marketing or loyalty. This should be a regular feature in Appointments. It should be a regular feature to quickly inform our clients of an emergency or of a change of our schedule. As of right now if I have an emergency I have to contact each one of my clients one by one. My business doesn’t need marketing. my business doesn’t need a loyalty program. But my business needs is a quick and easy way to inform my clients of an emergency.

[Stvnbgo11]

With my state finally opening back up I would like to contact all of my clients at once and inform them of my new business hours and Business practices due to COVID-19. More than half of my clients either do not have, or do not use/Check their emails. My problem is the state already announced that barbers can open back up. I have tons of clients trying to schedule appointments that I’m going to have to cancel because it violates my state order. I need a quick way to inform my clients of the states guidelines for barbershops opening. I was wondering if square Appointment offers Mass text messages to clients. And if they don’t.. why not? I would assume that square appointment would have, at the very least, that feature for easy communications with clients in the case of an emergency or a situation like this where I need to let all 300 customers know at the same time of new state guidelines.

can someone please help me with this?

[ashc]

Hey @Stvnbgo11,

I moved your post to an existing thread where the same question has been asked/answered.

Check out @Kassi_'s post above for more details. 

[PRC]

Totally agree with Sharon, that feature would be very helpful. Campaigns can be sent with emails, why not with texts????

[Wetyourwhiskers]

Absolutely 

Most client text rather them email.

This is a very important issue

[Wetyourwhiskers]

Any updates to the question?

[JJ_]

Hey there @Wetyourwhiskers

The product team is exploring the best ways to provide more tools to Sellers using Square SMS Messages. I have no news or updates at this time but I know that this is on their radar. Thank you for sharing your interest.