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Feature Request: Date and time selection for Square Online Store orders

Hi,

 

We quickly built a Square/Weebly Online Store this week so that people could place contactless/curbside orders for our gelato shop. It's working great and I love that the tickets print out when it's time to make the order.

 

We are also implementing a local delivery service where people can preorder with us and we'll deliver it on Friday night. Right now we're doing it by email to take their item order and we respond back with a Square Invoice to capture payment. Has anyone successfully found a way to do local delivery with the Online Store platform?

 

It would be awesome if besides Pickup or Shipping, merchants could toggle on a Local Delivery button and the merchant could set a few options, such as "Delivery on Friday night, 4-7pm," "Delivery on Saturday afternoon, 12-6pm." Maybe with an option to assign a fee, but that's less important during this emergency response.

 

Thank you and be safe.

Message 1 of 39
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Super Seller

Re: Square Online Store and delivery orders - COVID-19 response

@gelatofiasco @It’s supposed to be in the works to be launched any day now to work with the square online store! Keep an eye on the community for it!

Pesso
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!
Message 2 of 39
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When will new delivery feature be enabled in the online store?

I got an email that they were working on a new delivery option as part of Pickup and Delivery in the Weebly online store. They were supposed to roll it out at the “end of the week”.  It’s still grayed out in my Settings. Wondering if there is any news on a timeline or if I should just move forward with some other type of workaround and stop waiting. I’m a brewery that has closed our tasting room because of covid-19 and want to start doing home delivery (which is legal in my state). And I don’t really have time to wait in these uncertain times. 

Message 3 of 39
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Admin

Re: When will new delivery feature be enabled in the online store?

Hi there, @tinafoundation - thanks for reaching out to us here and checking in on this feature.

 

I've merged your post into a similar thread of Sellers who were also inquiring about the delivery feature. As @Pesso mentions here, we are wrapping up the finishing touches to our Delivery feature and we will vocalize a wide rollout in the coming days. While I can't provide a more specific timeline, we realize that this is a much needed addition that our Sellers need - and we are working diligently to roll it out. Thanks so much for your continued patience.

Joe
Community Moderator, Square
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Message 4 of 39
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Re: When will new delivery feature be enabled in the online store?

Hey @Joe - any update on the delivery date/time feature? This is a deal-breaker for MANY restaurants including ours. 75% of our orders are placed in advanced. Only a few customers order for immediate delivery. We have hundreds and hundreds of customers who want to place their order for dinner in the morning. And many who want to place orders for the weekend, days in advance. 

 

Square has solved so many problems but not allowing customers to select at least a time window for delivery is a major bummer and absolute deal killer. If we can't get this fixed soon we'll be forced to go to Toast which handles this very well. Sadly it will cost us thousands to use them instead of Square but without delivery time option at checkout, there's no other way. 

Message 5 of 39
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Re: Square Online Store and delivery orders - COVID-19 response

Hey Gelato Fiasco!  Great to hear that you are doing curbside and going to add delivery.  We are huge fans.  We'll stop by for some later this week!  Good luck adding delivery, that's what I'm working on too.  The feature in Square went live this morning.

 

Tina from Foundation Brewing

Message 6 of 39
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Re: Square Online Store and delivery orders - COVID-19 response

You too Tina! Doesn't look like the new delivery button is going to work for our setup in Brunswick, since we're taking orders throughout the week to deliver on Fridays. Looks like the new feature is setup for on-demand delivery where the driver would be there in __ minutes.

Message 7 of 39
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Re: Square Online Store and delivery orders - COVID-19 response

Yes, I was concerned about that too.  I'm playing around with it right now.  We are going to be doing Outside-of-Portland deliveries every day Thurs-Sund, and we want folks to be able to pick the day they want, so I'm not sure if that's going to be feasible within the parameters.  I'll let you know if I figure out a work-around!  (We'll be going up to Brunswick!)

 

Message 8 of 39
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Admin

Re: Square Online Store and delivery orders - COVID-19 response

Hey @gelatofiasco and @tinafoundation!

 

 

Glad that you both saw @Tom's update regarding our Square Online Store delivery feature launch

 

It sounds like for @gelatofiasco, the delivery system may be tricky to work with, given that at this time we don't offer the ability to just schedule deliveries for a specific day (Fridays).

 

As for @tinafoundation, we do have a way where you can make Pickup & Delivery just available for certain days of the week, along with a wide range of estimated delivery time:

 

 

 

Let me know if you have any questions about the launch of this new feature, or how we can make it work for you. 

 

 

 

 

Isabelle
Community Moderator, Square
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Message 9 of 39
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Re: Square Online Store and delivery orders - COVID-19 response

Thank you for your response!  If I'm not mistaken though, those settings allow you to set pick-up/delivery times, but they have to be the same times?  You can't set pick-up times for different times than delivery times?  We are just manually doing it for now by giving people lots of instructions (that they don't always read).  So, it only sort of works, unfortunately.

Message 10 of 39
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