We would like to receive email notifications when a CC dispute is filed. This is because we do not routinely log into our dashboards.
Sorry to hear about the chargeback. We actually do send an email notifying of a dispute on your account and action items to complete.
Not sure if our emails are being routed to your junk mail, but check spam. If you're still not finding it, reach out to support so they can confirm when the email was sent.