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How to Sell Online and Allow for Pickup Orders

This post was updated by a community moderator on March 23, 2020 to reflect app improvements and feature enhancements.

 

Hello Seller Community,

 

As COVID-19 news changes by the minute, the new reality of social distancing is setting in (at least, in my little corner of the world). We also heard from a few restaurant owners within the Seller Community across the country and wanted to offer some solutions that can keep your business running.

 

If your restaurant faces reduced foot traffic or if your local government has instructed you to pause operations, our Square Online Store can help your business stay afloat by enabling you to take orders online for in-person pickup. We also expedited the ability for you to offer curbside pickup and local delivery.

 

How it works:

  1. Your existing Item Library automatically imports into your Square Online Store.
  2. Customer orders made via Square Online Store connect directly with your Square Point of Sale system.
  3. You won’t have to change your current process and can go forward with accepting online orders quickly.

 

If you haven't tried Square Online Store, check out this video for a comprehensive setup guide:

 

For more specifics on enabling these features, have a look at these resources:

As we band together to combat the spread of the coronavirus, I see how these efforts impact friends, family, and my favorite local businesses. If any other sellers have questions or insight on what's worked well so far — please weigh in below.

 

Hope this helps you navigate through the days ahead, and we'll certainly keep you updated as we're able to remove obstacles!

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Re: How to Sell Online and Allow for Pickup Orders

How do these changes affect those of us using the Weebly store (that I just paid for yesterday...)

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Admin

Re: How to Sell Online and Allow for Pickup Orders

This does apply to you, @MvilleSoapworks; all the features mentioned above should be available to you.

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Re: How to Sell Online and Allow for Pickup Orders

Thanks, @adamsmasher, I think I was being too impatient and it wasn't showing for me yet. I appreciate everything Square is doing to help us right now. 

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Re: How to Sell Online and Allow for Pickup Orders

The video shows a dashboard completely different than what we have!

We use Square for restaurants and the instructions of how to build the online store does not match

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Re: How to Sell Online and Allow for Pickup Orders

Thanks for your comment, @DiSophiapizza! It looks like your website isn't a Square Online Store and was built using a different web host. The instructions and video above only apply for websites built through us. If you click the "Online Store" link in your Square Dashboard, that will take you to the dashboard that matches what you see.

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Re: How to Sell Online and Allow for Pickup Orders

No. It does not match. Not sure why. I'm on the Square dashboard and all screens are different.

I'm not using any other editor

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Re: How to Sell Online and Allow for Pickup Orders

Make sure you are on your Square Online Store Dashboard; click the "online store" link in your Square Dashboard, and then once that loads for you go to Settings > Pickup.

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Re: How to Sell Online and Allow for Pickup Orders

I'm Having the same trouble as above my dashboard looks totally different and I'm in square online dashboard?? I would like to add the curb side pick up option 

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Re: How to Sell Online and Allow for Pickup Orders

Makes it sound like there will be an eventually be a charge (after this season) for the curbside and local drop off functionality- if that is true what will it be?  @Tom 

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