Inventory Q&A: Ask our product team anything about Square Inventory 📊

[Ani_]

Calling all sellers — especially those signed up with Square for Retail and Square for Restaurants! Our product team wants to hear your inventory questions and feedback. 

I'm thrilled to introduce you to Mukta Dhanuka (@Inventory), whose team at Square focuses on inventory accuracy across all Square products. This is an opportunity for you to ask any questions or share feedback on how it's going with Square Inventory. To learn more about Square Inventory and its features, take a look at our Support Center: Basic Inventory Management. 

Post your questions to this thread ahead of time and check back with us on Thursday, May 12, 6 a.m. AEST as she and her team respond. If you're not up that early no need to worry - answers will be available for viewing after this time!

A few example questions:

• What are the best practices that will ensure I'm getting the most out of Square Inventory?

• What are the latest feature improvements with Square Inventory?

• If Square Inventory could take care of "_______," it would save me so much time and help me run my business more efficiently.

• I can’t seem to figure out “______” or I need help with “_________”.

• An inventory issue that keeps me up at night is “____________”.

• I wish Square for Restaurants or Square for Retail would support “________”.

Note: We can't share specific details on our product roadmaps, though this information will be helpful as we continue to make improvements.

Click Reply below to post a question ahead of time, and we’ll address as many posts as we can on Thursday, May 12!👇

[mhweft]

When will Square accept online sales in decimal amounts, ie 10cm

[Inventory]

Square Online team is evaluating requests for decimal quantity support for online sales. If you can share your exact use-case, our team may be able to help you set up a workaround that may work in the meantime. We are also always open to hearing your feedback to improve our product.

[SarahMarsh]

Use Case - Retail Grocery store: Needing to weigh items such as fruit, vege, meat.

[GR33N]

We are happy with square the way it is and don’t want to change over to square for retail. But we need the summary of our inventory! At tax time it’s essential we can see a total dollar value of all stock held!
All that information already exists in the system anyway. Surely adding a summary option is feasible? 
Square fees are already much higher than most eftpos providers; being told we need to upgrade to a new program to get this basic functionality is not our preferred pathway. 
The current system works well for our business in almost every other way except for this… 

[ChantalCV]

I would love to be able to see/report on, our shrinkage and loss figures in Square. Is there any way to do this without upgrading to Square Retail? 

[SarahMarsh]

It is not even available on retail! I have looked at a lot of posts dating back a couple of years and each response from Square is that we will send this as a feature request but still nothing! Would also love to know when this will happen/be available!

[LeahfromProduct]

This feature is available in our Square for Retail Plus, it is not available in any of our free plans. To view Loss / Damaged inventory from a Square for Retail Plus account, navigate to Items > Inventory Management > History. Filter for the time period you're interested in and select "Damaged" and "Lost" under the Adjustment Types filter. This will show you all of the lost and damaged inventory.

We're also in the process of building out Variance Reports for after cycle counts or full counts are completed. Variance reports also require Square for Retail Plus and will allows you to see variances (shrinkage/loss) after performing a stock count.

[SarahMarsh]

Correct - you have a report that can not be exported to excel - you also need to scroll multiple times to see one month of loss/damaged items. 

We are referring to a report on items not sold at all - so 0 sales. These get lost as there is no way to see an item that has not sold at all. When will this type of report become available?

[LeahfromProduct]

In order to access this report you'll need to upgrade to Square for Retail Plus. This information can be accessed In Reports > Inventory Reports > Projected Profit under the heading "Total Inventory Value

[SarahMarsh]

Hi Leah 

Is total inventory value the number of current inventory * cost price? If that is the case this is not what I am asking.

I am asking about a report that shows items that have not sold at all. So in April I want to pull a report of items not sold in store. Is there a report for this?

Thanks!

[TasNum]

Hi, we would love to use square inventory if we are able to sync seamlessly to and from our Word Press ecommerce site. Is this something that can be done?

[Inventory]

@TasNum Thank you for reaching out. Square supports plug and play integration with several 3P solutions including WordPress.com. For details, please check out our app marketplace : https://squareup.com/us/en/app-marketplace/app/wordpress-com

[Paint-Shop]

Would be awesome if we were able to change the price of an item at checkout. We do have some customers that ask if we can price match, but there is no option to change the price. We have pre set discounts but having an option to just change the price of an individual item would be great.

[Inventory]

Thank you @Paint-Shop - Thank you for sharing this. I understand that there are some limitations trying to price match an item during checkout. We will reassess our current product backlog based on AMA feedback.

[Cj3294]

A price override at checkout would be extremely useful. Particularly to discount quickly without having to go through the current discount process if a customer is waiting. Thanks.

[Seamus]

Thanks for the feedback @Cj3294!

A workaround that may come in handy here in the meantime, if you're not already using it, it to create a variably priced discount.

You'll want to switch to a $ discount and leave the amount blank like this. Then whenever you add this to a sale, you can add in a discount for whatever amount you'd like. It's not as elegant as a price over-ride feature, but it may come in handy if you're not already using it!

[Paint-Shop]

We have multiple Vendors, not sure if it is an option and I haven't worked it out yet but would be really helpful if I was able to just export all items from an individual vendor instead of having to export my whole inventory list. 

[Inventory]

@Paint-Shop Thank you for sharing your feedback. This feature is currently not planned. In the coming days, our team will evaluate all product requests shared during AMA for backlog refinement.

[Chocol8]

Hi Team, 

when will square have a field for description at the product variant level? 

[Inventory]

Hello @Chocol8 - Thank you for sharing your feedback. This feature is currently not planned. In the coming days, our team will evaluate all product requests shared during AMA for backlog refinement.