Notifications for different clients

[cscounseling]

Hello,

I have a client that is not receiving the text and email alerts for upcoming appointments that are set up in my settings.  They receive them through the same phone number for a family member, But not themselves.  How can I go in to make sure their settings allow this communication? Thank you! 

[Kassi_]

Welcome to the Community, @cscounseling - 

Thank you for your post. After speaking with one of our Appointment experts, it would be best to contact them directly about the missing notifications for this particular customer. 

Use this link to contact them directly!