Beware of off line transactions! Our mobile hotspot went down and we were forced to process transactions offline to upload later. I was aware of the risk of a declined payment, and our policy is to take a email for all Square customers in case of an issue. We collected the swiped card data, customer name, and signature and also entered the customers email into the app.
I was blown away that Square dumped all the data I collected because the card was declined. I thought that the data I entered would remain with the transaction, especially if there was a problem like this. Now I'm out $141 dollars and I don't even know who the customer was because Square deleted my data. Square does so much right, we need to fix this glitch.
