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saumaya Square

Point of Sale: Using a scale to sell items by weight

Hey everyone
 
I'm Saumaya, Product Manager for Point of Sale. We're looking for insights into businesses that use a Scale to sell items by weight to better understand how Square Point of Sale can service your needs.

 

Does this sound like your business? We want to hear from you!

 

Some questions to consider (Note: We are working on the ability to support decimal places, these questions assume that decimal places are supported while using a scale): 
1. What type of scale(s) are you using today?

2. What made you pick the specific scale?

3. What are issues you commonly face while selling items by the weight? 

4. How could Square Point of Sale help you bridge the gap for these issues?

 

Thanks for your feedback!

Message 1 of 49
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1 Verified Answer
Verified Answer

Re: Point of Sale: Using a scale to sell items by weight

Hello everyone!

 

Saumaya and team have been hard at work and I'm pleased to announce you can now link a bluetooth scale to iOS devices to sell items by weight with Square! 

 

For more details on which scale is currently supported, and the steps to get started check out this post: Square now supports scales. 🎉

48 REPLIES 48
ryanwanner Super Seller

Re: Point of Sale: Using a scale to sell items by weight

Hi @saumaya!

 

My business doesn't really need a scale linked to the PoS per se, but I know that's a HUGE thing in the community here!

 

But I will bet that the number one answer to your Questions 3 and 4 will be this: Square needs to be able to have decimal places in the items! Selling 1.5 pounds of something is a lot different than 1 or 2 pounds! Scales aren't going to round to the nearest whole number! 🙂

Message 2 of 49
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saumaya Square

Re: Point of Sale: Using a scale to sell items by weight

Thank you for the response @ryanwanner! We are working on adding the support for decimal places for items as we recognize this is a huge pain point for sellers. 

 

Looks like your business uses a scale. What is your workflow like today while checking out items that you sell by weight?

Message 3 of 49
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ryanwanner Super Seller

Re: Point of Sale: Using a scale to sell items by weight

@saumaya Since I only use a scale to sell coffee in one pound and half pound increments, it's been easy to make Square work for me. I bag the coffee, people buy it, and we sell it like any other item on the system. I'm not the guy to give you insight here... 🙂

 

I do know that a FroYo place that's a wholesale client of mine looked into Square for their register. Simply becuase of the lack of decimal points is the reason they didn't go with Square. The fact that their current Point of Sale does integrate with the scale was just a bonus for them.

Message 4 of 49
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KatJones

Re: Point of Sale: Using a scale to sell items by weight

The brand of scale probably doesn’t matter. Selling food we are bound by Weights and Measures laws to use “legal for trade” scales. The biggest issue is being able to use a decimal place. And enter product with the correct price and correct weight. When I sell 1.35 pounds of fish - I’m having to “manipulate” square into charging the correct amount by entering 135 sold and keeping my pricing at 1/10th of the correct weight. We should be able to add “Blackcod” $30/lb item and sell that correctly per pound. 

 

The only thing that would bridge the gap would being able to enter the correct weight (with desimal) so we can add items with the true pricing. 

 

 

 

Message 5 of 49
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KatJones

Re: Point of Sale: Using a scale to sell items by weight

Also, we have to take our scales into have them re-certified every year... I would t want a square scale due to the wet environment and the need to print my labels off my scales. 

Message 6 of 49
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randyesq

Re: Point of Sale: Using a scale to sell items by weight

1. What type of scale(s) are you using today?

 

I don't use a scale. The products that I sell are returned to me by the item manufacturer with a weight on them.

 

2. What made you pick the specific scale?

N/A

 

3. What are issues you commonly face while selling items by the weight? 

 

Since I can't sell items by anything other than integer quantities, then I have to sell meat by the pound as meat by the 1/10th of a pound and then each unit by 1/10th of the per pound price. This is difficult for my employees at first, and terribly confusing to my customers. They were told they were buying 4 lbs of chicken @ $4 per pound, but all of the sudden they are buying 40 1/10ths of a pound of chicken for $0.40 per pound. Unless I coach the customer beforehand, they will ask why their order/invoice/receipt is all screwed up.

 

Also, I cannot ask customers to purchase by the pound on my website with this system. They will inevitably purchase a 4 pound chicken, but really, they are purchasing 4/10ths of a pound. I sell whole chickens, and there is no such thing as a chicken that small.

 

4. How could Square Point of Sale help you bridge the gap for these issues?

 

As others have said, make quantity a field which can handle decimal numbers. Also, it would be nice to have variable quantity inventory. For instance, if I have 3 chickens in the freezer at the store, they are all different weights. It would be nice to input all of their weights and sell them as a specific unit under the same item.

Message 7 of 49
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psolberg

Re: Point of Sale: Using a scale to sell items by weight

You are making it Waaaaaay to complicated.   I dont need to track the product inventory. In fact, if it is being sold as a per weight in the item detail, you shouldn't / couldn't / can't track it with inventory.   Just give us an additional decimal place to allow for cost per lb.   

 

Example:   

 

Library Item:

Name: Chicken Breast

Manage Inventory: No

Cost per [Quantity|Weight]: Weight

Cost $3.99

Weight Unit: [Ton, Lb, Oz.] OR [Kg. G] Lbs

 

Sale Item:

Item: Chicken Breast

Weight: 1.2 (lbs)

Price: $4.79 <- Calculated

 

Whoala!  Done.   Do it!   Don't mess with scales.  Don't try and do everything in phase 1.   Just do that! 

Message 8 of 49
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psolberg

Re: Point of Sale: Using a scale to sell items by weight

Based on the responses you have received, it is obvious that Square has not been listening to it's customers for last 2+ years.   We dont care about scales.   Do don't care (as much) about inventory.   We need to sell by the 10th, 100th of an item.   To support weight, we need a certified scale by weights and measures.   That scale provides the weight to the 100th of a pound.  Certain scales can print out labels with the price on them.   However some cannot.   PLEASE PLEASE... just focus on the initial request.   Disable what you must from inventory management to allow for decimal.   Once that is done, move on to inventory management or importing inventory (SKU's of items as a serial list of weights)   (Chicken legs - 1.23 lbs, Chicken legs - 2.32 lbs., Chicken legs - .35 lbs., etc).   The LAST thing you should be focused on is integration with scales.   Most all of them are closed systems anyway... BTW, I have a Hobart scale with printer however it is a closed system that requires Hobart software to integrate.   It's how Hobart maintains return customers.   

Message 9 of 49
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Greatspirit

Re: Point of Sale: Using a scale to sell items by weight

We don't care about scales either... just decimal points. We have two businesses that sell products that require a decimal point.
One side is fabric and we must be able to sell 1.5 yards
The other is hardwood and we must be able to sell say, 2.25 board feet.

Rounding up won't work obviously and a convoluted system to divide in tenths invites mistake and the resulting voids, "returns" and unhappy customers.

Message 10 of 49
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