Problem with set up

[Lau]

Have not used square in 4 years, my email address has changed 

due to square responding to the old email address  I set up a new account and am unable to download app

[Chad]

Hello @Lau! 

Have you made sure that your device is running the most up to date operating system? Also what kind of device are you using? 

I'll keep an eye out for your reply.