Sorry to hear about the reader, @jrandym!
The reader should have been out for final delivery with USPS. Unfortunately packages are sometimes lost in transit, but rest assured, the readers aren't connected to any account and don't store any account information.
If you need a reader right away, feel free to pick one up at a nearby retail location and we'll reimburse you. Otherwise, you can reorder one from your Square Dashboard.
Hope that helps, let me know if you have any other questions.
