Schedule Shifts error with timing

[Enchanted]

I love that Square has added a staff scheduling tool into the mixed, but seems to have a problem when adding someone's scheduled time.  If I selected say Tuesday and start to add a shift it wants to put it in for the prior day. and if I try to change it to the correct day going back in it has Tuesday, but shows on Monday.

Is anyone else having this issue?

[ashc]

Hi @Enchanted!

I'm not sure which scheduling tool you're referring to. Can you be more specific in which area this is?

[JamesSandbar]

@ashc 

This is a beta item. I didnt notice that this was in general discussion. Once @Enchanted replies we will move this to the proper Forum.

[ashc]

Ah makes sense why I didn't recognize it @JamesSandbar!

Thanks!!

[Enchanted]

I did not realize it was a beta feature.  It is under the timecards and schedule. It includes shifts and availability.

[JamesSandbar]

This is a first for me.

To better understand your problem would you happen to be able to video this problem? I can get a better understanding of the issue this way.

 Are you are scheduling with just custom times or using templates? Which view are you using Jobs or Team view?

Hopefully we can figure this one out.

[Enchanted]

I can add screenprints if it would help.  see next comment

[Enchanted]

[Rhys_UK]

I'd just like to say that I am also experiencing the exact same error this evening. Any ideas what is going on?

[Enchanted · Accepted solution]

Yes, double check your settings for start time.  Have it set at 12 am for your day. Not actual business start time.

[Rhys_UK]

This fixed the issue! Thanks v much. 

[AshleyK]

@Rhys_UK That is amazing to hear!! 

@phillipsrw Have you been able to follow the advice of @Enchanted yet?

[phillipsrw]

All fixed and working perfectly thx. So we are setting up our shop manager to enable very limited access to the dashboard with limited permissions so that set the shift schedule. We have looked to limit the access via permissions but noticed we can not remove the accounts and setting access which contains under the business section fee invoices. We have the accounts settings deactivated under the permissions for this person but we are still see some limited accessibility to this section. Should this happen or should all accounts settings be in accessible?

[AshleyK]

@phillipsrw What options do they have available? Usually, there are a few the employee can still "see" like, their email address tied to their employee role and location management (if they have access to that). 

[phillipsrw]

Hi Ashley, sorry about the slow response. They have checkout, transactions, reports, item and timecard. Account and settings is not selected but they have an icon and some limited access to change there password and view business and fee invoices.

[AshleyK]

@philipsrw No worries on the response time. 🙂

Also, if your employees have permissions to sign on with their own email and password, then they will see those basic permissions as well. 

[phillipsrw]

Having the same issue also. Its not for all the team members but just one of them. I'm assume a fix hasn't been implemented but was wondering if one is on the horizon?

Many thanks

[Enchanted]

Have them uninstall the app and reinstall it. It helped me a couple of times.  Right now we are having issues just clocking in though.