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Admin

Square Stand: Do Not Update iPad to iOS 13.1

During beta testing of the upcoming iOS 13.1 update, which is planned for release on September 24, Square discovered an issue that might affect connectivity between Square Stand and iPads running this new version of iOS. We’ve raised the issue to Apple and they are working on a resolution.

 

At this time we’re recommending that sellers do not update their iPads to iOS 13.1.

 

If you have already updated to iOS 13.1, and happen to be experiencing issues with connectivity, we recommend the following troubleshooting tips:

 

  1. Close the Square app.
  2. Remove your iPad from Square Stand.
  3. Reopen the Square app and then reinsert your iPad into Square Stand.

 

Thank you for your understanding as we work with Apple on a resolution.

 

We will post updates on this thread as they become available, and will follow up with an additional email message once the issue is fully resolved. 

Message 1 of 27
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Gomer

Re: Square Stand: Do Not Update to iOS 13.1

I do not see an "auto update" option (or any other update location even) on our Ipad Square. So, we are safe?

Message 2 of 27
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Admin

Re: Square Stand: Do Not Update to iOS 13.1

@Gomer You should be able to turn off automatic updates from the Settings app of your iPad:

  1. From your iPad open the Settings app
  2. Scroll down > tap iTunes & App Store.
  3. Under Automatic Downloads toggle Updates OFF.

To see which version of iOS you're running on your iPad:

  1. From your iPad open the Settings app
  2. Tap General > then tap About.
  3. You'll see a list of details - the number to the right of Software Version is the iOS version running on your iPad.

 

Message 3 of 27
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Gomer

Re: Square Stand: Do Not Update to iOS 13.1

Thank you so much. After I posted the question, I realized I was looking in Square and not Ipad settings. Guess I hadn't had enough coffee.

Message 4 of 27
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Admin

Re: Square Stand: Do Not Update to iOS 13.1

You're welcome! 

Message 5 of 27
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zder

Re: Square Stand: Do Not Update to iOS 13.1

@Helen The only problem with turning off automatic iOS updates is that Apple’s iOS system update prompts (which occur even after automatic updates are turned off) are intentionally designed to trick the user into accepting a system upgrade, even if the user does not want to update the OS.

 

An employee who is only using an iPad to clock into their shift can easily and inadvertently trigger an OS update which can severely damage the Square POS app. That is just not right.

 

I believe that Apple has the ability to lock down OS updates with better control for their enterprise customers. Does Apple not realize that Square businesses are enterprise customers?

Message 6 of 27
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cbenson

Re: Square Stand: Do Not Update to iOS 13.1

@zder Totally agree and this is downside to using a consumer device like iPad instead of an embedded/dedicated system.  I wish Apple provided more ways to "dumb down" an iPad to be more of a mission-focused device.

Message 7 of 27
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squareuser28

Re: Square Stand: Do Not Update to iOS 13.1

We have same issue as mentioned by @zder . It happend for IOS 11 and 12 upgrade.

Message 8 of 27
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Admin

Re: Square Stand: Do Not Update to iOS 13.1

I hear you @zder @cbenson! As soon as we have any more information about when this will be resolved and which iOS version includes the fix we'll share it here. 

Message 9 of 27
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Gomer

Re: Square Stand: Do Not Update to iOS 13.1

We're lucky in that we have only 3 employees and the Ipad is dedicated so it is easier for us to be aware of such problems.

Message 10 of 27
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