A good example is a recurring appointment. Square doesn't send a text confirmation until right before the appointment that week. But if my client wants to cancel a recurring appointment in May right now, they can't. I have to do it.
Additionally, I spend alot of time merging clients, and when I merge I lose appointments, if they don't merge the content. The delimited text about what merged and what didn't doesn't include which appointments it didn't merge.
I'm booked solid, so my clients will book a year in advance. Not a bad problem to have unless you use Square appointments. They don't keep the text or email for a few months. They sometimes don't remember the appointments they made and I AM the only person that can sync the calendar to my google. My clients can't do that on their phones or computers. They don't have an acoount created with Square appointments, only I do.
There is no directory recognition, so its a bit of a dead shell in terms of customer interface. I think this is ok for a hair stylist who only sees someone every 6-8 weeks, but for consultants and the like who see people 3-4 times per week and take frequent payments its very frustrating that they can't see their appointments, that they have no "account" with Square to back reference their experience with my company. This would be invaluable to me and to my clients, because even though I have Square Appointments, I have about 40 issues a day responding to clients trying to manage appointments they can't see in one place, like I can.
It seems like an easy fix to take that interface that shows me my clients appointment history and upcoming appointments, and to also create a smarter directory so that each time they schedule an appointment they don't have to repeat entry of every single bit of info.
Love the simplicity of square, just need this other side of it fixed to serve my customers better and reduce my time getting involved and fixing the calendar.
