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I’m trying to refund customers purchases to gift cards and it won’t work, but it did when we first received our plastic square gift cards. Anyone know how to help?
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3 REPLIES 3
Hi there! @dielletee,
Are you getting a certain error message when trying to refund, or is it just not showing as an option?
Ellie
Community Moderator, Square
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Community Moderator, Square
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Hi Ellie,
It just goes right to enter Interac or VISA to return instead of going onto the gift card, I updated the app and it worked once than right back to the not letting us refund on the gift card.
Any ideas?
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Thank you for following up on this, @dielletee!
In this case, we would definitely recommend getting in contact with our Customer Success team directly to investigate why that is occurring. squ.re/contact
Ellie
Community Moderator, Square
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Community Moderator, Square
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