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What is the Super Seller program?

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Hello Community!

 

I’m here to tell you about Square’s Super Seller program. 

 

The Super Seller program is currently made up of 51 Square sellers across the US, Canada, United Kingdom and Australia. Check out our Super Seller directory here. 

 

Super Sellers are members of the Seller Community that we consider a manifestation of the culture of the Seller Community - meaning that they are our best example of what a truly helpful, kind, knowledgeable Square seller and member of the Community is. 

 

Super Sellers actively assist other sellers in the Community by welcoming them, offering business advice, product recommendations and providing technical solutions via best answers. You may have engaged or been helped by one of them already! 

 

You’ll also see our Super Sellers hosting or participating in Q&As, being featured in spotlights, podcasts and product testimonials.



Expectations for our Super Seller program members

 

  • Community Participation and Activity: We accept sellers into this program who have shown active participation in the Community via posts, replies, best answers and kudos. While we know you are all business owners and often your participation levels depend on your business schedule, a fantastic baseline for our Super Sellers to strive for is 5 Community replies per week. We assume anyone applying to this program has applied because they want to be an active participant in the Community as a Super Seller.

 

  • Tone & Style: We accept sellers into the Super Seller program because we feel their tone & style in written posts/replies matches our core Community Etiquette Guidelines. We expect all program members to continue to act as helpful, friendly, empathetic individuals. 

  • Additional Participation: Monthly Super Seller hangouts give our program members an opportunity to engage with one another in person (all events are currently online only), with Community Team staff, and with Square Product Team members. We love when our Super Sellers are able to attend! So far we’ve gotten pretty great turnouts

 

What benefits/perks Super Sellers receive! 

 

 

  • Priority Community Support: If a Super Seller has a question or an issue and posts in the Community, they can expect to receive a reply from one of our Community Moderators or Managers in 30 minutes to an hour, rather than our typical 24-48 hour response time. This is a fantastic way for you to get tailored support quickly through a support channel other than phone, email or messaging. 
  • Swag: Super Sellers receive branded swag goodies for being in the program! Swag items come in kits with multiple items and also single items throughout the year. 
  • Access to Square Product Managers & Engineers: Super Sellers will have the opportunity to meet directly with Square Product Managers or Engineers to provide thorough feedback on their experience with our products, what improvements they’d like to see, and hear about what’s on the Product Team’s roadmap. It’s a great opportunity for sellers to surface their questions about products they use everyday, and learn more about Square’s product development process! 
  • Status: Super Sellers have an exclusive badge! This lets the rest of the Community know that you’re a part of the program and here to help! 

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  • Super Seller Lounge: Super Sellers have access to a private group within the Community that we call the Super Seller Lounge. Within the group/lounge, Super Sellers frequently engage with one another and our Community staff privately on a daily basis! Super Sellers are able to surface identified bugs/issues, discuss business practices and view program announcements. 
  • Sense of Community: This program is made up of business owners that share their experiences with one another, discuss wins, discuss challenges, offer suggestions, etc. By being in the Super Seller program, you get a greater sense of Community by being a part of a group with truly helpful, kind and knowledgeable business owners.

 

Those interested, we open applications for the program twice a year, typically in the Fall and Spring. We’ll make an announcement in the Community when applications are open. We’ll ask you a few basic questions about your business, what you enjoy about the Community, and why you’re enthusiastic about the program. Last Spring, we received over 200 applications! 

 

We hope you apply! Feel free to comment with any questions 🤓

 

Best,

 

Isabelle

Super Seller Program Manager @ Square

 

 

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Isabelle she/her

Seller Community Manager, Square

Learn about the Super Seller program!
Message 1 of 8
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7 REPLIES 7
Super Seller

What is a super seller?

 

I give back to a community who has helped me when I have questions.

 

I get to actually give meaningful feedback that becomes part of the product I use everyday.

 

I learn to better understand the technology for my business to make more money!

 

And, I got a really cool pair of Square themed socks.   Who doesn't like socks?

 

Seriously, the wealth of knowledge between super sellers will undoubtedly help you do something better.

 

Donnie-M

Message 2 of 8
973 Views

 wrote:

What is a super seller?

 

I give back to a community who has helped me when I have questions.

 

I get to actually give meaningful feedback that becomes part of the product I use everyday.

 

I learn to better understand the technology for my business to make more money!

 

And, I got a really cool pair of Square themed socks.   Who doesn't like socks?

 

Seriously, the wealth of knowledge between super sellers will undoubtedly help you do something better.

 

Donnie-M


Wait,..you got socks!?

Dan
Scorpion Coating Plus,LLC
Square Super Seller
Check out Square support center for additional help.
Message 3 of 8
960 Views

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Message 4 of 8
692 Views
Super Seller

Love the socks, thanks for sharing the pic! Some other cool potential swag...how about a black t-shirt with the square logo and the text "It's cool (or hip) to be Square" or something like that. Would love to wear that when I'm working in the store!

Message 5 of 8
617 Views
Super Seller

How do we get the swag box? 

Those socks are cool!  I like  idea for a "hip to be square" shirt!!  😄

~Cheryl!
Sign in and click Mark as Best Answer if my reply answers your question!


Cheryl! Tisland
Burst Of Butterflies Create & Paint Studio

BurstOfButterflies.com
Message 6 of 8
554 Views
Super Seller

I’ve been a Super Seller here in the Square Seller Community for a few years now, and it has been by far the most rewarding experience of using Square, and maybe even being a small business owner in general. 

It has been so incredible being able to use my knowledge and experience, not only with Square Products, but being a small business owner as a whole, to help other sellers by answering questions and sharing things I’ve learned along the way. 

On top of that, the personal connection I’ve built with Square as a company is unlike anything I could have dreamed of. I’ve gotten to speak 1-on-1 with folks at all levels of the company, all of whom genuinely care about what I think and what I have to say. They always listen to my feedback about products, pricing, and more, and genuinely want to help me to succeed in any way they can. 

That personal touch and care alone has made such a huge improvement in my life and experience, and I’m so grateful for the opportunity to be a Square Super Seller! 

So hop in the community, share what you know, interact with other sellers, and apply for the Super Seller program. 

Pesso - he/him
Pesso's Ices & Ice Cream
Square Super Seller - I'm here to help!
Message 7 of 8
482 Views

so what's the catch?

 

Message 8 of 8
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