I knew of the higher price for manually keyed in sales, but my reader will ONLY allow this method. I tried endlessly to get it to take a swipe sale and it will not. What should I do? I would like to keep more money in my pocket if possible.
I have the small reader that just swipes cards. I have an android phone, Samsung Galaxy 6. I am running the latest version of Square.
Thank you for looking into this for me!
That phone is compatible with the Square magnetic swipe reader. when you are in the square app do you see a popup with a reader connected image like in the pic below? most of the time the issue is that the reader isn't plugged all the way in like a case is stopping it. It may seem like it is in all the way but needs just a tiny bit more.
I removed the Otter box and pushed the reader in until I heard a click and then I pushed it a bit more. It still will not read a card. Suggestions?
I have just switched from a regular credit card company to square. When I was with the creidt card company I had to be PCI compliant each year or face hefty fees for not doing so. I haven't seen anywhere with square that it is necessary to do. Can you clarify that for me? Do we or do we not need to be PCI compliant?
the PCI compliance is done by Square and costs you nothing extra.
you should still follow the guidelines for proper handling of credit cards and personal information.
Hi @sherri-1 - What type of card reader are you using?
Here are a few FAQs and troubleshooting:
Chip & Contactless Reader Set up: https://squareup.com/help/us/en/article/5639
Mapstripe Reader Set up: https://squareup.com/help/us/en/article/5174
Let us know if you still need help!