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Why fees on close day report and reports on dashboard are different

Why fees on close day report and reports on dashboard are different

My accountant was confused about the information 

please advise

 

thank you! 

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Hey there, @sbrockz

 

Thank you for coming back and posting in the Community. 

 

It would depend on when your Close of Day is set and if any payments are taken after it. This can result in the discrepancy in those two reports. 

 

Please let me know if this doesn't fit your situation and I can take a deeper look into your account specifically. 

Kassi
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@Kassi_ Once we do the close of day report we don't do any more payments.

So I am confused about your information.

Thank you

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@sbrockz 

 

Stepping in for Kassi. Sorry for the confusion. Just to clarify, by close of day report, I'm assuming you you mean the report that prints from the register after you close the cash drawer correct?

Justin
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@JustinC Yes the end of the day floor manager runs it to close drawers, clock out employees and also to settle all the transactions.

As the manager have to attach the close of day to the envelopes.

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For sure, got it. Fee totals should be the same across reports. 

 

Can you give me an example of the discrepancy? A screenshot of both reports you're referencing would be helpful since I'm unable to take a peak into your Dashboard reports (you can DM these reports to me if you'd like).

 

@sbrockz

Justin
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